We have a Cisco uc520 phone system. The users use 9 before dialing out. We had some people that made a mistake and dialed out to 9 1 1 by mistake. Is there any way to change that to 7 or something else? Can that be done via CCA?
Also, we have a sip trunk ( XO T1) and was wondering if we get simply get rid of the 9 all together. Our internal extensions are 3 digits and start with 200.