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Change Dial out number ( 9) on Cisco UC 520 phone system

netcomp
netcomp asked
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We have a Cisco uc520 phone system. The users use 9 before dialing out. We had some people that made a mistake and dialed out to 9 1 1 by mistake. Is there any way to change that to  7 or something else? Can that be done via CCA?

Also, we have a sip trunk ( XO T1)  and was wondering if we get simply get rid of the 9 all together. Our internal extensions are 3 digits and start with 200.  
Thank you,
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I am not sure you can do that from CCA, as the dialplan tab will only provide 3 fields to input emergency numbers but won´t actually let you modify the behavior. You may easily transform 911 to something else by entering global config mode like this:

gw#conf t
gw(config)#num-exp 911  1234567

The second line expands to the 7 digit number on the right when 911 is matched. Let me know if that helps. You can always remove this instruction like this:

gw(config)# no num-exp 911  1234567

Author

Commented:
Actually,
I don't want to change anything about calling 911, but want to change the number that is used to dial out. We now have to dial 9 before calling an external number. Can we change that to 7. Thank you,
Have you tried from CCA, going to the dialplan tab and changing the Access Code from 9 to 7?

Author

Commented:
No, I have not . I have to go onsite for that. I was asked if it was possible and I was not sure if it was possible or not? If not through CCA, would be doable from command line?
yes but that would require analyzing the running dial plan and modify several dial peers probably.