Solved

Contacts in outlook keep duplication (could it be blackberry related)

Posted on 2012-03-13
6
257 Views
Last Modified: 2013-02-26
Hello,

I desperately need assistance we have users whose contacts in Outlook and on their Blackberry devices duplicate and sometimes even triplicate.

I have tried to clean them up several times, but they keep duplicating time and time again.  this is now extremely frustrating both to the users and me.

any assistance of push in the corrcet direction to troubleshoot the matter will be appreciated.

Back end is Exchange 2010 with SP1
BES version 5.0.3

Many thanks,

Neil.
0
Comment
Question by:NeilMM
  • 2
6 Comments
 
LVL 20

Expert Comment

by:Hendrik Wiese
Comment Utility
The only time this could happen is if the user has contacts on both devices that was synced using active sync and then the user plug the bb into his machine and does a manual sync. This would cause duplication of data.

So I suggest deleting all contacts on the bb and then use active sync to sync the contacts, and instruct your user's not to do manual sync's when plugin their devices into their computers.
0
 
LVL 2

Author Comment

by:NeilMM
Comment Utility
I'm pretty sure we are only syncing over the air... we do not use the BBRY Desktop Manager to sync locally via cable / usb.
0
 
LVL 20

Accepted Solution

by:
Hendrik Wiese earned 250 total points
Comment Utility
Is this happening to all users or only some? If it is only some of them, check the cable sync ;)
0
 
LVL 12

Assisted Solution

by:mattclarified
mattclarified earned 250 total points
Comment Utility
Hi,

I have had this issue when replacing blackberries and using the restore options.

I would recommend taking a backup of the device or using an old backup.
Wipe the device.
Restore using the backup BUT do a selective restore and restore everything EXCEPT the address books.
Activate the device, this should sync the device and create a new address book based on the address book in the users exchange account.

M@
0

Featured Post

What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now