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SBS 2011 Incoming Fax problem

Posted on 2012-03-13
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Last Modified: 2013-12-02
Hi there,

Anyone had problems with receiving FAX's in the past on SBS 2011?
I've had a look around and tried changing the rings to answer after 2 rings as per a MS article but still encountering the problem more often then not. Sometimes it works fine!
But getting this on a couple of different setups now.

The FAX Card is internal PCI Motorola SM56 Data Fax Modem. Tried changing Baud rates and such like but not getting anywhere it's still so inconsistent and gets failures at least 3 a day but 1 or 2 can make it through ok.

I've also tried re-running the SBS Fax config wizard several times.

Would appreicate any thoughts or solutions if anyone else has had this problem?

Many Thanks
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Question by:CRL ltd
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5 Comments
 
LVL 37

Expert Comment

by:ArneLovius
ID: 37724653
It is unlilely to be the speed that you are talking to the modem, and more likely to be either the line quality or a problem with the modem.

Are you using the fax modem on a VoIP line ?

I would usually suggest Multitech for entry level fax modems.
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Author Comment

by:CRL ltd
ID: 37729085
no VoIP on the line I'm guessing it's got to be something to do with the Modem them anywhere to change the Driver to a standard? I have tried but it won't allow me to.
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LVL 37

Accepted Solution

by:
ArneLovius earned 500 total points
ID: 37729347
As long as its a real modem (rather than a winmodem) it's unlikely to be a driver issue.

I would suggest spending the money to get one of the Multitech fax modems in either the 14.4k or 33.6k variants
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Author Comment

by:CRL ltd
ID: 37855969
Many Thanks
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Expert Comment

by:dbasplus
ID: 38431376
Hi just wondering if you resolved this? Did you try one of the Multitech fax modems as suggested or did you do something else?
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