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outlook 2010 will send but not receive email

Posted on 2012-03-13
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Last Modified: 2012-08-13
Outlook 2010 will send e-mail ok but cannot receive. If the webmail is logged into all the messages including tests sent from the problem laptop are there. I have uninstalled and reinstalled Office Home and Student 2010. When I opened Outlook after the reinstallation and was ready to set up the account, all the information was already there. How can I purge this and set up fresh.
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Question by:atf3doc
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Expert Comment

by:Timothy McCartney
ID: 37714660
Click File, then go to Account Settings. There you should be able to delete the current account and create a fresh/new one.
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Author Comment

by:atf3doc
ID: 37714688
Did that three times...not working
I would have thought after uninstalling and reinstalling that I would have a clean account and would have to start from scratch with account settings. The last account settings that I did yesterday were already in the new installation of Outlook.
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Expert Comment

by:Timothy McCartney
ID: 37714709
I'm assuming you're using a POP3 account? Have you checked to see if the box is checked (under account settings) to use a secure connection to the server? If so, try unchecking (or the opposite if it is already unchecked). Also, check which port you are attempting to receive mail on. Have you tried turning off your firewall?
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Author Comment

by:atf3doc
ID: 37714718
Yes to all.
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Expert Comment

by:Timothy McCartney
ID: 37714723
Just to clarify, you have tried to receive mail with the secure connection box checked AND unchecked?

Which port is outlook trying to receive mail on?
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Author Comment

by:atf3doc
ID: 37714755
Yes, tried secure connection checked and unchecked. No difference

Port is 110...same as all others in the office which are working.
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Assisted Solution

by:Timothy McCartney
Timothy McCartney earned 500 total points
ID: 37714762
Have you tried adding your account to a different machine using the same version of outlook?
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Author Comment

by:atf3doc
ID: 37714763
I am in the process of uninstalling again and am going to check for any remnant files before reinstalling.
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Expert Comment

by:Timothy McCartney
ID: 37714768
I recommend a program called Revo-uninstaller, it will perform the standard uninstallation of a program, and then seek out remaining registry files and regular files/folders. They have a free version on their website available for download.

http://www.revouninstaller.com/
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Author Comment

by:atf3doc
ID: 37715000
Thanks for that info. I'm using a program called "Perfect Uninstaller" that does a similar operation. http://www.perfectuninstaller.com/
I already had that in my arsenal.
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Author Comment

by:atf3doc
ID: 37715014
In the meantime I just found that the email is coming in to Windows Live Mail.
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Author Comment

by:atf3doc
ID: 37715017
Outlook is the default.
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Expert Comment

by:Timothy McCartney
ID: 37715030
Excellent, I've used that program in the past as well.

Let me know the result once you've completely removed/reinstalled.
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Author Comment

by:atf3doc
ID: 37715100
After the install completed there were no office files to be found. I am running the install again.
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Author Comment

by:atf3doc
ID: 37715243
Still no Office after the 2nd install. I tried a system restore, but it didn't take.
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Expert Comment

by:Timothy McCartney
ID: 37715276
What error do you get when you click 'Send/Receive' after you've verified that all email account settings are correct?
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Author Comment

by:atf3doc
ID: 37715299
I haven't got Office to reinstall. It goes through the motions but no Office to be found.
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LVL 9

Expert Comment

by:Timothy McCartney
ID: 37715313
So it claims to have installed completely/correctly, yet no shortcuts have been made? Have you tried rebooting?

Did you reboot after completely uninstalling BEFORE reinstalling?
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Author Comment

by:atf3doc
ID: 37715327
Yes, I rebooted before trying to reinstall. The Microsoft Office folder is "empty".
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Expert Comment

by:Timothy McCartney
ID: 37715332
Maybe try running the setup again?
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Author Comment

by:atf3doc
ID: 37716027
While running install again, I set up the email account on another machine Outlook 2010, Windows 7, and it receives mail just fine. I also found Windows Live Mail had the same account set up and was receiving mail. I removed the Windows Live mail accounts. Now if I can get this Office installed again, I hope we will be in business.
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Expert Comment

by:Timothy McCartney
ID: 37716033
Sounds like a plan, hopefully that works.
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Expert Comment

by:1ly4me
ID: 37716036
Hi,
The error seems like problem with pop server.
You can send email, so no problem with SMTP server.
Which Email service are you trying use For Ex. Gmail, MSN or and personalized email service?
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Expert Comment

by:Timothy McCartney
ID: 37716098
@1ly4me - If you'll actually read the thread of comments back and forth, you'll see the issue is in fact NOT with the POP server (webmail works fine, other computers work fine). The issue is with the workstation at hand.

It definitely could be the fact that Windows Mail was set up, but we'll see once he/she has gotten Outlook reinstalled and set up again.
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Author Comment

by:atf3doc
ID: 37716190
No joy on the reinstall.
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Expert Comment

by:Timothy McCartney
ID: 37716201
Who is hosting your email? Is it hosted by your company, or something like Gmail, hotmail, etc, as mentioned by 1ly4me
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Author Comment

by:atf3doc
ID: 37716371
local isp
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Author Comment

by:atf3doc
ID: 37716376
The problem is not with the mail...it is this workstation
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Expert Comment

by:Timothy McCartney
ID: 37716378
When you click send/receive, do you get any error messages?
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Author Comment

by:atf3doc
ID: 37717017
Well some progress...Office is reinstalled. Still no receive. No error. It shows the progress of receiving, but they just aren't there. I am running Malwarebytes now to see if it picks up anything. It will be a while for that to run.
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Expert Comment

by:Timothy McCartney
ID: 37717031
Hmm... Sounds like a good idea. Keep me posted if anything comes up.
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Author Comment

by:atf3doc
ID: 37720035
It picked up 3 minor adware which are now removed. I found traces of Outlook 2000 which are not compatible with Windows 7 and may be the cause for not receiving email. I have remove all those...still no joy. I am now doing a repair install of Windows 7. If that doesn't work, I will do a factory restore; I have all data backed up. What a hassle!
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Accepted Solution

by:
atf3doc earned 0 total points
ID: 37723200
I did a factory restore, reinstalled Office 2010, and HALLELUJAH, send/receive works!
Must have been a hidden remnant of Outlook 2000 preventing the receive.
tracerfett, I'm going to award you the points; your suggestion of setting up the mail account on a similar machine eliminated the mail as a problem. Thanks for your help!
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LVL 9

Expert Comment

by:Timothy McCartney
ID: 37724569
Ouch, sorry you had to resort to a factory restore, but I'm glad to hear everything's working! Thanks for the point assignment :)
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Author Closing Comment

by:atf3doc
ID: 37736845
that is what worked.
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