Solved

network printer issue

Posted on 2012-03-13
3
343 Views
Last Modified: 2012-03-13
Hi,
I have a user that has a network printer set as her default printer and for awhile she is able to print using that printer including printing email attachments using her default printer and then for whatever reason she loses connection although when you look at her printers and faxes the user's default printer is still set as default printer.  I have deleted the printer out and added it back in which solved the problem for a little while but for some reason she was unable to print to that printer although it was still set as the default printer.  I did some further research and found the model printer she was trying to use as her default and installed the Windows 7 32-bit driver for it and all was well for a good bit of time.  Now the same thing happened again where she is unable to print anything to that printer although it is set as her default printer.  If she changes the default printer she can print elsewhere but not to that one.  I have tried it on my machine and I have no problems at all.  I am pretty much fresh out of ideas.  The only thing that I could possibly try is deleting her profile because it may be corrupt and starting over.  Any thoughts would be appreciated.  Thank you.
0
Comment
Question by:it104
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 17

Assisted Solution

by:sgsm81
sgsm81 earned 100 total points
ID: 37714733
Have you tried logging onto her machine as another user - if this works it points to a profile issue

Also delete any drivers that have been installed for the printer, reboot and re-attach
0
 
LVL 7

Assisted Solution

by:raeldri
raeldri earned 100 total points
ID: 37714736
does the network printer have a fixed IP? sounds like its IP is changing and is then unable to print
0
 
LVL 7

Accepted Solution

by:
David_Hagerman earned 100 total points
ID: 37714836
We had a similar printing issue with one or two users and the only fix that is still working is this.

We mapped the network name to the LPT port like such

Open the Command Prompt then type

net use LPT1 \\<servername>\<printername>

then we did a print to the LPT1 port.

dir > lpt1

Let me know if this works for you?
0

Featured Post

SharePoint Admin?

Enable Your Employees To Focus On The Core With Intuitive Onscreen Guidance That is With You At The Moment of Need.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…
Suggested Courses

626 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question