network printer issue

Hi,
I have a user that has a network printer set as her default printer and for awhile she is able to print using that printer including printing email attachments using her default printer and then for whatever reason she loses connection although when you look at her printers and faxes the user's default printer is still set as default printer.  I have deleted the printer out and added it back in which solved the problem for a little while but for some reason she was unable to print to that printer although it was still set as the default printer.  I did some further research and found the model printer she was trying to use as her default and installed the Windows 7 32-bit driver for it and all was well for a good bit of time.  Now the same thing happened again where she is unable to print anything to that printer although it is set as her default printer.  If she changes the default printer she can print elsewhere but not to that one.  I have tried it on my machine and I have no problems at all.  I am pretty much fresh out of ideas.  The only thing that I could possibly try is deleting her profile because it may be corrupt and starting over.  Any thoughts would be appreciated.  Thank you.
it104Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

SteveIT ManagerCommented:
Have you tried logging onto her machine as another user - if this works it points to a profile issue

Also delete any drivers that have been installed for the printer, reboot and re-attach
0
raeldriCommented:
does the network printer have a fixed IP? sounds like its IP is changing and is then unable to print
0
David_HagermanCommented:
We had a similar printing issue with one or two users and the only fix that is still working is this.

We mapped the network name to the LPT port like such

Open the Command Prompt then type

net use LPT1 \\<servername>\<printername>

then we did a print to the LPT1 port.

dir > lpt1

Let me know if this works for you?
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.