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Outlook 2010 - Out of office does not work

Posted on 2012-03-13
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Last Modified: 2012-06-27
We are currently running Exchange 2007 and Outlook 2003 and we are beginning to migrate to Outlook 2010.  We were have AutoDiscover issues but they seem to be fixed.  We are still unable to open  " Automatic Replies"( Out of Office) we receive this error.

Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later.

From the Mail server Powershell we ran the following and the results are below

[PS] C:\Documents and Settings\admin\Desktop>Test-OutlookWebServices -id:admin@companyname.com -TargetAddress: testuser@companyname.com |fl


Id      : 1003
Type    : Information
Message : About to test AutoDiscover with the e-mail address admin@companyname.com
          .

Id      : 1006
Type    : Information
Message : The Autodiscover service was contacted at https://mail1.companyname.com/auto
          discover/autodiscover.xml.

Id      : 1011
Type    : Error
Message : When querying Availability for testuser@companyname.com received 5037:

Id      : 1016
Type    : Error
Message : [EXCH]-Error when contacting the AS service at https://mail1.companyname.com
          /ews/exchange.asmx. The elapsed time was 109 milliseconds.

Id      : 1015
Type    : Information
Message : [EXCH]-The OAB is not configured for this user.

Id      : 1005
Type    : Error
Message : When accessing https://companyname-3-mail1.companyname.com/UnifiedMessaging/Service
          .asmx the error "RemoteCertificateNameMismatch:CN=mail1.companyname.com, OU=
          Domain Control Validated, O=mail1.companyname.com" was reported.

Id      : 1014
Type    : Success
Message : [EXCH]-Successfully contacted the UM service at https://companyname-3-mail1.
          companyname.com/UnifiedMessaging/Service.asmx. The elapsed time was 31 milli
          seconds.

Id      : 1006
Type    : Success
Message : The Autodiscover service was tested successfully.

Id      : 1021
Type    : Information
Message : The following web services generated errors.


              As in EXCH
          Please use the prior output to diagnose and correct the errors.
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Question by:Ekuskowski
2 Comments
 
LVL 17

Accepted Solution

by:
James Haywood earned 500 total points
ID: 37717164
Have you tried recreating the EWS virtual directory?

http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c01662191
0
 

Author Closing Comment

by:Ekuskowski
ID: 37737787
We ended up calling Microsoft professional services and they were able to connect and help us out.  They made a lot of setting changes and recreating the EWS virtual directory was part of it.  I was not working with them and the tech that was working with Microsoft does not have the steps that were taken.  I like to be able to post the complete answer but in this situation I cannot.
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