Undeliverable message using Outlook 2003 in Exchange 2003 SP2

We got this message eventhough the user is still active and the correct address is on the system:

The message was undeliverable because the recipient specified has changed address permanently and forwarding was not applicable
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

1. Was the account migrated?
2. http://support.microsoft.com/kb/284204
3. Possible Cause: The user directory attributes, such as homeMDB or
msExchHomeServerName, may be missing or corrupted.

Troubleshooting: Verify the integrity of the user directory attributes, and
then run the Recipient Update Service again to make sure that the attributes
that are required for transport are valid.

You can use ADSIEdit to view these properties on that person's user
Please provide instruction how to use ADSIEdit. Thanks.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.