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Undeliverable message using Outlook 2003 in Exchange 2003 SP2

Posted on 2012-03-13
Last Modified: 2013-02-26
We got this message eventhough the user is still active and the correct address is on the system:

The message was undeliverable because the recipient specified has changed address permanently and forwarding was not applicable
  • 2

Expert Comment

ID: 37715021
1. Was the account migrated?
2. http://support.microsoft.com/kb/284204
3. Possible Cause: The user directory attributes, such as homeMDB or
msExchHomeServerName, may be missing or corrupted.

Troubleshooting: Verify the integrity of the user directory attributes, and
then run the Recipient Update Service again to make sure that the attributes
that are required for transport are valid.

You can use ADSIEdit to view these properties on that person's user

Author Comment

ID: 37715744
Please provide instruction how to use ADSIEdit. Thanks.

Accepted Solution

mjyga1 earned 500 total points
ID: 37717548

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