Solved

outlook prompts for password when connecting to exchange

Posted on 2012-03-13
5
210 Views
Last Modified: 2013-01-17
outlook prompts for password when connecting to exchange
0
Comment
Question by:csacco
5 Comments
 
LVL 4

Expert Comment

by:Neal58
Comment Utility
exchange 2003, 2007 or 2010? check authentication methods used by the server and check the client matches these
0
 
LVL 1

Expert Comment

by:Jlipko
Comment Utility
Here are a few possibilities:
1. If you have a domain, you must logon to your computer with domain credentials in order for you DC to authenticate the user in Exchange.  
2.  Another reason is you have the wrong password saved.  
3. A deeper reason could be the user name could need the domain suffix attached.  like:  mikeG@mydomain.com.
0
 

Author Comment

by:csacco
Comment Utility
I have performed all of you suggestions.  This issue occurs intermittenly, maybe 3 times a day,  on 4 out of 30 users.

Clark
0
 
LVL 16

Expert Comment

by:l33tf0b
Comment Utility
0
 
LVL 1

Accepted Solution

by:
Jlipko earned 500 total points
Comment Utility
Is it always the same users that have the issue?  If not and it is radom it can be network conductivity - meaning they are losing their connection to Exchange and need to log back in.  I would look into the event viewer on Exchange to see you see any disconection issues.  If your Exchange server has 2 nics switch your static ip to the second nic to see if it has a bad card.   If it is the same personel I would look at their event viewers and see if you can find something there.  What do they have in common with their login, and what is different than the other users that connect without issue.  
FYI:  If you move the static ip, you need to put a different one in the current nic or disable the nic before putting in the ip in the new nic, if you don't you will have conflicting IPs and Windows will not allow it.  Hope this helps!
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Set OWA language and time zone in Exchange for individuals, all users or per database.
Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now