Solved

outlook prompts for password when connecting to exchange

Posted on 2012-03-13
5
218 Views
Last Modified: 2013-01-17
outlook prompts for password when connecting to exchange
0
Comment
Question by:csacco
5 Comments
 
LVL 4

Expert Comment

by:Neal58
ID: 37715169
exchange 2003, 2007 or 2010? check authentication methods used by the server and check the client matches these
0
 
LVL 1

Expert Comment

by:Jlipko
ID: 37715356
Here are a few possibilities:
1. If you have a domain, you must logon to your computer with domain credentials in order for you DC to authenticate the user in Exchange.  
2.  Another reason is you have the wrong password saved.  
3. A deeper reason could be the user name could need the domain suffix attached.  like:  mikeG@mydomain.com.
0
 

Author Comment

by:csacco
ID: 37853629
I have performed all of you suggestions.  This issue occurs intermittenly, maybe 3 times a day,  on 4 out of 30 users.

Clark
0
 
LVL 16

Expert Comment

by:l33tf0b
ID: 37853694
0
 
LVL 1

Accepted Solution

by:
Jlipko earned 500 total points
ID: 37914827
Is it always the same users that have the issue?  If not and it is radom it can be network conductivity - meaning they are losing their connection to Exchange and need to log back in.  I would look into the event viewer on Exchange to see you see any disconection issues.  If your Exchange server has 2 nics switch your static ip to the second nic to see if it has a bad card.   If it is the same personel I would look at their event viewers and see if you can find something there.  What do they have in common with their login, and what is different than the other users that connect without issue.  
FYI:  If you move the static ip, you need to put a different one in the current nic or disable the nic before putting in the ip in the new nic, if you don't you will have conflicting IPs and Windows will not allow it.  Hope this helps!
0

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
Read this checklist to learn more about the 15 things you should never include in an email signature.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

790 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question