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Can't Connect To New Exchange 2010 Installation

Posted on 2012-03-13
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Last Modified: 2012-03-19
Hello,

We recently upgraded from SBS 2003 to SBS 2011. While we were using 2003 we did not use exchange. We would like to start using it on the new server but when I set up a test account I can't seem to connect to it.

When I go to outlook and go through the add account wizard my exchange account is detected. However, when I finish the wizard a username/password box appears and putting in my username/password simply gives me an error that my mailbox can not be opened and closes outlook. I also noticed that if I try to use the remote access website to check email after the initial login box pops up I get a 500 error page.

Does anyone have any ideas what could be wrong? Help would be greatly apprecaited.
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Question by:Pawel_Kowalski
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15 Comments
 

Author Comment

by:Pawel_Kowalski
ID: 37716920
It appears this has solved my error 500 issue when using remote outlook access:

http://blogs.technet.com/b/sbs/archive/2011/03/23/error-500-attempting-to-access-owa-on-sbs-2011-standard.aspx

However, I still can not connect to exchange using outlook. Any help would be greatly appreciated.
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LVL 77

Expert Comment

by:Rob Williams
ID: 37718244
Presumably you have run the connect to the internet and set up your internet address wizards to properly configure Exchnage?

When prompted for your user name try using the format:    Domain\UserName
0
 

Author Comment

by:Pawel_Kowalski
ID: 37718272
Thanks for the suggestion. I have been using DOMAIN\User Name and I have ran the connect to internet wizard and also the internet address wizard.

As an additional step I turned off the windows firewall. Still no go.

I did notice that the login box says "welcome back to remote.domain_name.com", is this normal?
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LVL 77

Expert Comment

by:Rob Williams
ID: 37718281
0
 

Author Comment

by:Pawel_Kowalski
ID: 37720598
I was using outlook 2007 but I just tried outlook 2003. In 2003 I don't get the login dialog box but it still says it can't synchronize my profile and ends up closing outlook.

What's the best way in SBS 2011 to check the service pack I am using for exchange? Thanks.
0
 

Author Comment

by:Pawel_Kowalski
ID: 37720668
I was just poking around and saw that the offline address book was still using my old server name. I changed this and updated the OAB. Unfortunately I still have this problem but is there a chance there are still some other references to my old server tha should not be there? Any way to check for that?

When I go to run BPA for exchange my old administrative group is still there.

Thanks.
0
 
LVL 77

Expert Comment

by:Rob Williams
ID: 37720699
You should be able to tell under Programs and Features | View Installed Updates

However if it won't sync it sounds like a corrupt profile, yet you chnaged to 2003.  Did you use the same local profile, or allow it to create another?  
If OWA is working then it sounds like a local issue, not server.
0
 
LVL 77

Expert Comment

by:Rob Williams
ID: 37720776
To be honest I am not sure how you would verify and clean that up.  I would recommend clicking the "Request attention" link and ask that an Exchange Expert be contacted, or post a new question with those specifics.
0
 

Author Comment

by:Pawel_Kowalski
ID: 37720823
This is all using a brand new profile in outlook. First I tried a computer with outlook 2007 that was never configured with a profile. Then I tried another computer with outlook 2003 which was also never configured with a profile. Both times I can't connect.

I don't see any exchange updates under programs and features.

I will click the request attention link now. Thanks.
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Author Comment

by:Pawel_Kowalski
ID: 37722266
I am at a loss at this point. I have a feeling this has something to do with public folders since it is trying to login to remote.domain.com but not 100% sure. Digging through the BPA report I found this:

The default public folder database for mailbox database 'Mailbox Database 2011112613' on server SERVERNAME isn't local. Public folder database: CN=Public Folder Database 0337598525,CN=Databases,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=SDV,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=Domain,DC=local.

I am not sure how to change this.
0
 

Author Comment

by:Pawel_Kowalski
ID: 37722434
One more thing. When I go to the public folder management console and right click "Public folders = Servername.domain.local" and select update I get this error:

--------------------------------------------------------
Microsoft Exchange Error
--------------------------------------------------------
Action 'Update Hierarchy' couldn't be performed.

Update Hierarchy
Failed
Error:
Cannot start hierarchy replication on public folder database 'Public Folder Database 0337598525'.

MapiExceptionNoReplicaAvailable: StartHierachyReplication failed. (hr=0x80004005, ec=1129)
Diagnostic context:
    Lid: 1494    ---- Remote Context Beg ----
    Lid: 18084   StoreEc: 0xFFFFF9BF
    Lid: 33819   StoreEc: 0x469    
    Lid: 27225   StoreEc: 0x469    
    Lid: 1750    ---- Remote Context End ----
    Lid: 26322   StoreEc: 0x469    




--------------------------------------------------------
OK
--------------------------------------------------------

Not sure if this is normal.
0
 

Accepted Solution

by:
Pawel_Kowalski earned 0 total points
ID: 37722946
I finally had a chance to do a reboot. That seems to have fixed the issue!
0
 

Author Closing Comment

by:Pawel_Kowalski
ID: 37736842
Server needed reboot.
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