Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Remote support technician logging/tracking software?

Posted on 2012-03-13
4
Medium Priority
?
266 Views
Last Modified: 2014-07-25
I am interested to see if anyone out there can point me in the right direction, I am looking for remote support technician logging software/service.

I am the I.T. Manager for a medical device manufacturer and we have a customer support department that uses "remote control" technologies to assist customers with our machine where it may be installed.

As part of our ongoing process of not only improving infrastructure but also FDA, HIPAA, ISO regulatory audits we need to be able to track what support personnel are doing.

There will be a dedicated "remote support" pc (we are a very small company) and it will be locked at all times unless a user logs in.  From there I'd like to track:

When they logged in, what websites they went to if any, what VPN connections were established (connection time, disconnect time), if any files were transferred. Possibly even record the screen.

Your suggestions and insight are much appreciated!
0
Comment
Question by:khackbusch
2 Comments
 
LVL 44

Accepted Solution

by:
Amit earned 2000 total points
ID: 37716770
0
 

Author Comment

by:khackbusch
ID: 37716817
This looks promising, time to demo it! Thanks for the quick response
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

It’s time for spooky stories and consuming way too much sugar, including the many treats we’ve whipped for you in the world of tech. Check it out!
Your business may be under attack from a silent enemy that is hard to detect. It works stealthily in the shadows to access and exploit your critical business information, sensitive confidential data and intellectual property, for commercial gain. T…
There's a multitude of different network monitoring solutions out there, and you're probably wondering what makes NetCrunch so special. It's completely agentless, but does let you create an agent, if you desire. It offers powerful scalability …
Monitoring a network: how to monitor network services and why? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the philosophy behind service monitoring and why a handshake validation is critical in network monitoring. Software utilized …

824 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question