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Exchange 2010 system recovery mode

Posted on 2012-03-13
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Last Modified: 2012-03-13
We have a relatively new system setup - an HP e5700 messaging system (designed and configured for Exchange 2010) [similar to a blade system enclosure]
We've just had a hardware failure on one of our nodes that I'm trying to determine but when remoting into the system via the web interface, when I finally got logged in it was in "system recovery" mode.
The choices it presents me with are: System image recovery, Windows memory diagnostic or command prompt.  I can also shutdown or restart but not knowing what will happen if I do either of those, I'm a little scared to try.  If restarting will clear the problem and you know that for certain, please let me know!
I don't have an image to recover and the other items don't seem viable.  I don't believe this is a memory issue.  The temp got pretty high and still must be as the fan is in its "turbo" mode. It is likely a hardware issue but I've been unable to determine what that issue is just yet.
Anyone familiar with an e5700 setup?  Anyone every had to recover exchange from a system recovery mode? (I've attached a screen print of the options I'm presented)
Running Exchange 2010 SP1 with Windows 2008 R2 Enterprise OS.
ExchangeRecovery.pdf
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Question by:skbarnard
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Amit earned 1500 total points
ID: 37716908
As far as hardware issue is concerned, contact the vendor for help, that will help to identify actual cause and provide the fix, from Exchange point, you must have regular full backup every day, so you can recover the server in case of crash. Exchange recover scenairo is different, you cannot restore it like OS, lot of steps are required to fix it. Below are the steps
http://technet.microsoft.com/en-us/library/dd876880.aspx

Note: These are high level steps and requires an expert for Exchange, who knows how to recover it.
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Author Closing Comment

by:skbarnard
ID: 37717553
You are correct, I logged a service call the same time I placed the question.  I was trying to get things up as quickly as possible so put a "blanket" out anywhere I could to get help and input.
Our system has a problem with overheating that we're still trying to resolve but for now, I was able to restart the system without any data loss.  The system crashed because it was too hot and hung on the restart.
The article you included is a very good article, thanks for your quick response.
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