Desktop Shortcuts Disappearing

We have a user that has randomly disappearing desktop shortcuts.  Windows 7 Professional x64 on Active Directory 2003 Native.  The problem is sporadic, but frequent enough to be annoying.  Most desktop icons disappear at random times.  The problem has been reported after a reboot, log off, screen saver, sleep / hibernate and other seemingly unrelated activities.  Update to the video card didn't seem to help and the desktop is on the latest MS updates available.  Short of reinstalling the OS or providing a new profile for the user, does anyone have any suggestions?

Thanks in advance.
zoltankarlAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Grant1842Commented:
Sounds Like a malware issue.
Have you tried malwarebytes, combofix, etc
0
Run5kCommented:
It sounds like the root cause may the Windows 7 weekly maintenance that is configured by default.  Here is a great article that explains the cause and potential fix action that was written by Leew, one of the Experts Exchange community's foremost Window experts:

Fixing Disappearing Desktop Shortcuts in Windows 7
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Run5kCommented:
If Leew's recommendations don't alleviate the problem, a relatively simple workaround is to copy your shortcuts to the Public desktop, since that seems to be exempt from the periodic maintenance process:

C:\Users\Public\Desktop
0
Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

zoltankarlAuthor Commented:
Thanks for the suggestions.  Let me check the MS Updates schedule and disable it to test.  If that doesn't solve it, I'll copy the shortcuts to the public desktop as a work-around.  I don't believe that it's malware, but will scan using a couple of products.

Thanks.
0
nobusCommented:
i had the same problem : http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/Windows_7/Q_27626956.html

i'm waiting to see if the problem is fixed
0
zoltankarlAuthor Commented:
After implementing this solution, the icons have not disappeared.  This 'feature' is well meaning, but doesn't work very well.  Our users have numerous icons on their desktops that link back to network folders, etc.  When away from the office and not on our VPN, those shortcuts appear to be 'broken' and are removed by the cleanup task.  Makes perfect sense now.  Thanks.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.