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"The connection was reset"

Posted on 2012-03-13
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Last Modified: 2012-06-21
I have a client with an older Mac running 10.4.11.  They use Firefox.  The problem they're having is occasionally when accessing MyFairpoint webmail I will get the attached error.  States the connection was reset.

The inbox has over 10K messages in it.  Speedtest.net reports .76kbps up and .25kbps down.  If the Mac Mail is used everything works fine.  I haven't been able to test Safari yet to see if the same problem exists.  The webmail is the only time this message happens.  When testing this machine where there is a better Internet connection I haven't been able to recreate this problem.  That being said the problem only happens once or twice every other day.
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Question by:1namyln
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tliotta earned 2000 total points
ID: 37717559
Technically, what that error should mean is that some device along the route set the RST bit on in the header. The action taken by the client should be to close() the socket and attempt to open() it again, i.e., discard the previous connection and start a new one.

Determining where the "reset" arose is not a trivial task unless you control every device along the route.

Now, with that said, a description of the route might be helpful. Your speed data makes it look like a remote connection that you have no control over.

If that's true, there's probably nothing you can do about it. You might see about posting a bug at the Firefox site requesting attention, and you might look for an add-on that attempts to handle the condition. I suspect that an open-source kind of product might put less attention into this than a commercial product with paid support.

Or maybe someone else has seen this enough times to know steps that can mitigate things for you. That might be a real stroke of luck.

Tom
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by:1namyln
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Any ideas why only one site would produce this error?  Do you think the connection speed has anything to do with it?  Thank you.
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