Solved

"The connection was reset"

Posted on 2012-03-13
2
480 Views
Last Modified: 2012-06-21
I have a client with an older Mac running 10.4.11.  They use Firefox.  The problem they're having is occasionally when accessing MyFairpoint webmail I will get the attached error.  States the connection was reset.

The inbox has over 10K messages in it.  Speedtest.net reports .76kbps up and .25kbps down.  If the Mac Mail is used everything works fine.  I haven't been able to test Safari yet to see if the same problem exists.  The webmail is the only time this message happens.  When testing this machine where there is a better Internet connection I haven't been able to recreate this problem.  That being said the problem only happens once or twice every other day.
Picture-1.png
0
Comment
Question by:1namyln
2 Comments
 
LVL 27

Accepted Solution

by:
tliotta earned 500 total points
Comment Utility
Technically, what that error should mean is that some device along the route set the RST bit on in the header. The action taken by the client should be to close() the socket and attempt to open() it again, i.e., discard the previous connection and start a new one.

Determining where the "reset" arose is not a trivial task unless you control every device along the route.

Now, with that said, a description of the route might be helpful. Your speed data makes it look like a remote connection that you have no control over.

If that's true, there's probably nothing you can do about it. You might see about posting a bug at the Firefox site requesting attention, and you might look for an add-on that attempts to handle the condition. I suspect that an open-source kind of product might put less attention into this than a commercial product with paid support.

Or maybe someone else has seen this enough times to know steps that can mitigate things for you. That might be a real stroke of luck.

Tom
0
 
LVL 1

Author Comment

by:1namyln
Comment Utility
Any ideas why only one site would produce this error?  Do you think the connection speed has anything to do with it?  Thank you.
0

Featured Post

Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

Join & Write a Comment

Internet is a big network which is formed by connecting multiple small networks.It is a platform for all the users which are connected to it.Internet act as platform in different fields. Such as: Internet  as a collaboration platform. Internet  as…
SSL stands for “Secure Sockets Layer” and an SSL certificate is a critical component to keeping your website safe, secured, and compliant. Any ecommerce website must have an SSL certificate to ensure the safe handling of sensitive information like…
This Micro Tutorial will demonstrate how nuggets on the Web are formatted by using Chrome Developer Tools. These tools would not only view the site's CSS but it can also modify it and save the CSS to use on your own site.
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now