JABrown
asked on
Microsoft Office 2010 "has stopped working"
I'm using Office 2010 (32-bit) on Windows 7 (also 32-bit). I've had them both installed for over a year on this computer. Yesterday, my office programs stopped working. I get a message saying:
Microsoft Word has stopped working. Windows is checking for a solution to the problem. Then for a brief moment it says: Microsoft Word is trying to recover your information, this may take several moments.
This is quickly followed by: A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
I used Word in the example above, but this is happening with every Office Product: Outlook, Excel, Word, PowerPoint, Access, Publisher, and OneNote. Until this started, I had never even opened Access or OneNote on this computer, but I tried to open them just to verify that they are getting the same error also.
I have tried temporarily disabling my anti-virus (same results)
Repaired Office from the original CD (same result)
Did an Uninstall of Office then reinstalled (same result)
Made sure all updates are current (same results)
Can anyone help?
Microsoft Word has stopped working. Windows is checking for a solution to the problem. Then for a brief moment it says: Microsoft Word is trying to recover your information, this may take several moments.
This is quickly followed by: A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
I used Word in the example above, but this is happening with every Office Product: Outlook, Excel, Word, PowerPoint, Access, Publisher, and OneNote. Until this started, I had never even opened Access or OneNote on this computer, but I tried to open them just to verify that they are getting the same error also.
I have tried temporarily disabling my anti-virus (same results)
Repaired Office from the original CD (same result)
Did an Uninstall of Office then reinstalled (same result)
Made sure all updates are current (same results)
Can anyone help?
Tymetwister
Have you ran the Office Diagnostic Tool? Also, If you've uninstalled/reinstalled it could be a problem within the registry. May want to run a regcleaner such as RegMechanic or ccleaner (back up the reg first) and see if it finds problems. Just a few ideas off the top of my head.
I'm guessing an add-in or utility is causing this. What did you install yesterday or the day before?
(It could be anything. For example, there is a Send to Bluetooth add-in that sometimes gets installed that affects PowerPoint -- and may affect other applications as well. All I'm saying is that it may not be something obviously Office-related.)
(It could be anything. For example, there is a Send to Bluetooth add-in that sometimes gets installed that affects PowerPoint -- and may affect other applications as well. All I'm saying is that it may not be something obviously Office-related.)
ASKER
I am not aware of a dianostic tool with Office 2010. I think it was removed after 2007 (but I may be mistaken). As for what has been installed in the past few days, nothing. I have not installed anything new. Microsoft monthly updates downloaded and installed today, but that was after the Office issues had already started.
Just as a note, I do also have WordPerfect X5 installed on this same computer (it also has been installed for over a year). It runs fine right now, as do all other programs. This seems to be an issue only affecting MSOffice.
Just as a note, I do also have WordPerfect X5 installed on this same computer (it also has been installed for over a year). It runs fine right now, as do all other programs. This seems to be an issue only affecting MSOffice.
run the application as administrator and Delete the add in "Send to bluetooth" using trust center.
I resolved my issue by this.
I resolved my issue by this.
ASKER CERTIFIED SOLUTION
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I'm glad you were able to restore, but I'd suggest checking your add-ins. Open PPT and choose File | Options | Add-ins. What is listed?
Have a look at this one:
http://support.microsoft.com/kb/2621762
This is for visio, however, MS Office is affected by this. I am sure that you will face this problem again. I don't think restoring would be a good idea for someone else facing the issue and end up reading this thread.
Anyways, Glad that your issue is resolved.
http://support.microsoft.com/kb/2621762
This is for visio, however, MS Office is affected by this. I am sure that you will face this problem again. I don't think restoring would be a good idea for someone else facing the issue and end up reading this thread.
Anyways, Glad that your issue is resolved.
ASKER
No longer having the issue.