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Microsoft Office 2010 "has stopped working"

Posted on 2012-03-13
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Last Modified: 2012-08-14
I'm using Office 2010 (32-bit) on Windows 7 (also 32-bit).  I've had them both installed for over a year on this computer.  Yesterday, my office programs stopped working.  I get a message saying:

Microsoft Word has stopped working. Windows is checking for a solution to the problem. Then for a brief moment it says: Microsoft Word is trying to recover your information, this may take several moments.

This is quickly followed by: A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

I used Word in the example above, but this is happening with every Office Product: Outlook, Excel, Word, PowerPoint, Access, Publisher, and OneNote.  Until this started, I had never even opened Access or OneNote on this computer, but I tried to open them just to verify that they are getting the same error also.

I have tried temporarily disabling my anti-virus (same results)
Repaired Office from the original CD (same result)
Did an Uninstall of Office then reinstalled (same result)
Made sure all updates are current (same results)

Can anyone help?
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Question by:JABrown
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8 Comments
 
LVL 8

Expert Comment

by:Tymetwister
ID: 37718070
Have you ran the Office Diagnostic Tool? Also, If you've uninstalled/reinstalled it could be a problem within the registry. May want to run a regcleaner such as RegMechanic or ccleaner (back up the reg first) and see if it finds problems. Just a few ideas off the top of my head.
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LVL 25

Expert Comment

by:Echo_S
ID: 37718072
I'm guessing an add-in or utility is causing this. What did you install yesterday or the day before?

(It could be anything. For example, there is a Send to Bluetooth add-in that sometimes gets installed that affects PowerPoint -- and may affect other applications as well. All I'm saying is that it may not be something obviously Office-related.)
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Author Comment

by:JABrown
ID: 37718112
I am not aware of a dianostic tool with Office 2010.  I think it was removed after 2007 (but I may be mistaken).  As for what has been installed in the past few days, nothing.  I have not installed anything new.  Microsoft monthly updates downloaded and installed today, but that was after the Office issues had already started.

Just as a note, I do also have WordPerfect X5 installed on this same computer (it also has been installed for over a year).  It runs fine right now, as do all other programs.  This seems to be an issue only affecting MSOffice.
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LVL 5

Expert Comment

by:pradeep7880
ID: 37718550
run the application as administrator and Delete the add in "Send to bluetooth" using trust center.

I resolved my issue by this.
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Accepted Solution

by:
JABrown earned 0 total points
ID: 37722035
I could not run any of the applications as Administrator.

Just to update everyone, I did not figure out what caused the issue but I did regain functionality by restoring my entire hard drive from a backup from 2 weeks ago.  Luckily, I had not saved many files to my hard drive since then.  Just copied a couple of new documents to a USB drive then did the full restore.

Once I rebooted of course I was immediately notified that my AV software was two weeks out of date.  I let that update and then tried Office.  All of the programs opened fine.  I then let the Microsoft monthly updates install (again).  Rebooted and still no more problems with Office.

I'm not sure what caused the glitch.  But I encourage everyone to backup often.  A Windows System Restore would possibly have helped also, but I didn't have any restore points more than one day old.  I clicked "show more restore points" but there didn't seem to be any that were older than the current day.  That's when I decided to restore from backup.
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LVL 25

Expert Comment

by:Echo_S
ID: 37722147
I'm glad you were able to restore, but I'd suggest checking your add-ins. Open PPT and choose File | Options | Add-ins. What is listed?
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LVL 5

Expert Comment

by:pradeep7880
ID: 37723333
Have a look at this one:

http://support.microsoft.com/kb/2621762


This is for visio, however, MS Office is affected by this. I am sure that you will face this problem again. I don't think restoring would be a good idea for someone else facing the issue and end up reading this thread.

Anyways, Glad that your issue is resolved.
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Author Closing Comment

by:JABrown
ID: 37736816
No longer having the issue.
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