troubleshooting Question

Outlook "Server is Unavailable...Retry, Work Offline, or Cancel"

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apitech asked on
OutlookWindows Server 2008
3 Comments1 Solution3128 ViewsLast Modified:
Hello:

On a Windows Server 2008 Server box accessed by the end users through Remote Desktop Connection, we successfully created an Outlook profile for a new user.

Logged on as her, we were able to open Outlook and see her e-mail.  Immediately afterward, we closed out of Outlook.

Then, we re-opened Outlook a few seconds later just to make sure that it was working.  Unfortunately, we then got the small box that displays "server is unavailable" with the following three button labels:  Retry, Work Offline, Cancel.

This does not happen for the other users.  We had the end user log out and even reboot her workstation.  No success.

Outlook does work on her "fat" client (i.e. on her workstation).  So, her Exchange account id valid.

Any ideas as to why Outlook worked one minute and doesn't the next, on this 2008 box?  Are there any remedies?

Apitech
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