Outlook "Server is Unavailable...Retry, Work Offline, or Cancel"

Posted on 2012-03-13
Medium Priority
Last Modified: 2012-03-23

On a Windows Server 2008 Server box accessed by the end users through Remote Desktop Connection, we successfully created an Outlook profile for a new user.

Logged on as her, we were able to open Outlook and see her e-mail.  Immediately afterward, we closed out of Outlook.

Then, we re-opened Outlook a few seconds later just to make sure that it was working.  Unfortunately, we then got the small box that displays "server is unavailable" with the following three button labels:  Retry, Work Offline, Cancel.

This does not happen for the other users.  We had the end user log out and even reboot her workstation.  No success.

Outlook does work on her "fat" client (i.e. on her workstation).  So, her Exchange account id valid.

Any ideas as to why Outlook worked one minute and doesn't the next, on this 2008 box?  Are there any remedies?

Question by:apitech
  • 2

Expert Comment

ID: 37718548
while creating the profile, go to more settings, and click on security, check the checkbox for always ask password and select NTLM as authentication and then try.

Author Comment

ID: 37722033
nope....no change.  Please help!!!

Accepted Solution

pradeep7880 earned 2000 total points
ID: 37723324
I would check the nic card binding order, dns entries, and disable windows firewall and antivirus.

Also, pls run outlook /rpcdiag and send the results.

are you able to ping the exchange server?

Also, check your IE Lan Settings.

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