Solved

"Please dial 0 for an outside line" - Reception Visitor Phone Message

Posted on 2012-03-13
5
511 Views
Last Modified: 2012-03-13
We have a Cisco 6941 in reception for guests to use.

The question that reception are asked many time a day is, of course, "What do I dial for an outside line..."

Is it possible to display on the phone a custom message. ""Please dial o for an outside line" - for example ?

We are running CCM 7.1(3).
0
Comment
Question by:Suncore
  • 2
  • 2
5 Comments
 
LVL 20

Expert Comment

by:José Méndez
Comment Utility
No, but you can configure it in such a way that if the handset is picked up, it will automatically connect to a Call Handler in Unity with a recording stating so, and accept input to be redirected as needed. As for the text message, its a no go.
0
 
LVL 24

Accepted Solution

by:
Ken Boone earned 250 total points
Comment Utility
Well you actually can.  It may not be elegant but you could change the label on the line on the phone.  Normally if you have say extension 1000 on the phone it will display 1000 on the line button.  But you can change it with the text line label field on the DN.  I don't know how many characters you will get, but you might be able to shorten it to Dial 9 for outside or something short like that.
0
 
LVL 24

Expert Comment

by:Ken Boone
Comment Utility
Or better yet get you a nice label maker and print out a nice label that says dial 9 to get out.
0
 
LVL 20

Assisted Solution

by:José Méndez
José Méndez earned 250 total points
Comment Utility
Hey thats a great a idea (the line label), I totally focused on the message at the bottom of the screen that says "Your current options" on the 79xx series, that you can only modify on CME systems. But the line label will do the trick.
0
 
LVL 2

Author Closing Comment

by:Suncore
Comment Utility
Absolutely perfect, changed the line label, Thankyou so much for helping me out guys.
0

Featured Post

Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

Join & Write a Comment

There are no good configuration guides for HP-H3C router to LYNC on the web. :( Big statement, but we havent been able to find one yet. We did find the following document useful, but the information was not enough to use H3C router for use as a L…
Implementing Avaya's One-X portal is pretty painless, until you want to deploy this to the Android and iPhone clients when these clients are outside of your network. The clients will also work within your local network. Here is our experience and so…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now