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Cisco call Manager attendant

Posted on 2012-03-13
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Last Modified: 2017-02-28
Hello all,

im trying to install the Cisco call manager atendant on a pc but just dont know how to go about getting the plug ins for this to work can some one pleae tell me how to do this or provide some docs that will show me the process .....



thank you
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Question by:Netgeek4
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5 Comments
 
LVL 25

Expert Comment

by:Ken Boone
ID: 37718157
So first of all what version of call manager are you running.  Are you running the attendant console that came in version 6 and earlier or are you running the attendant console they have purchased from arc solutions - unified attendant console
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Author Comment

by:Netgeek4
ID: 37718182
I recently updated my ccm box to version 8.0 before that I was running 7.0 and the Cisco attendant use to work
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LVL 25

Expert Comment

by:Ken Boone
ID: 37718258
Hmm.. so I was under the impression that 7 let you grandfather the old attendant in, but I didn't think it would work with 8.  It does not come with 8 as far as I know.  I'll have to check on it tomorrow.
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Author Comment

by:Netgeek4
ID: 37721781
where you able to find if ti works with Version 8 ?
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Accepted Solution

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Ken Boone earned 2000 total points
ID: 37721853
ok so here is the deal..Attendant Console was built into cucm v 6 and prior.  When they went to 7 - if you upgraded they maintained the AC but removed the download link.  In version 8 - they removed the download link and the web ac service.  The Attendant Console is not supported on version 8.  You will need to purchase a different attendant console.  Cisco has 3 variations depending on sizing now called Cisco Unified Enterprise/Business/something else Attendant Console.  

Then there are some 3rd party Attendant Consoles available as well but I have no experience on those.  

This also means you need another server to run the attendant console service on.
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