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Outlook 2003 on Remote Desktop Services: Unable to open your default folders. The information store could not be opened.

Posted on 2012-03-13
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Last Modified: 2012-06-27
I have a newly set up Windows 2008 R2 Standard Remote desktop services server which (for just one user) I can't open Outlook 2003. It says "Unable to open your default folders. The information store could not be opened".  All other users connect to Exchange 2007 fine. I have reinstalled Outlook, recreated two diffrent profiles, installed Office 2003 SP3, excluded Outlook and Word from DEP on the server, ensured that the user is a local admin, and tried starting Outlook in Safe-mode. Driving me crazy tonight. Please help. i noticed that there was another question posted with the exact problem, but it didn't have an answer. Any help you could provide would be greatly appreciated.
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Question by:terrontech
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Expert Comment

by:Sekar Chinnakannu
ID: 37718683
recreate the outlook profile and check, if still tissue persists try to re install the office once again .
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Author Comment

by:terrontech
ID: 37719492
I've already done that several times. It's on a 2008 Remote desktop services server. Should I possibly rename her Windows profile folder to c:\users\userold and log back in? Do you think that would help?
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Accepted Solution

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terrontech earned 0 total points
ID: 37733959
Jus in case it helps anyone else. I backed up/deleted the the user's profile folder under c:\users and logged back in. Once I did the issue was gone.
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Author Closing Comment

by:terrontech
ID: 37751578
This was the correct solution. Thanks for the post though.
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