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Outlook 2007

Dear all,
Can someone help i have this user that when he replies back to email all the text is lower in size say for example he usually has it at 11 when he replies back its at 9 and its a different style format as well?does anyone know how a can permanently kep to the word style format he requires
Many thanks
1 Solution
Steps are following:

1. Click the "Tools" menu at the top of your screen, then select "Options."
2. Click the "Mail Format" tab, and then select the "Stationery and Fonts" tab.

3. Click "Personal Stationery." View options to change the font and font size of emails you  compose, read, reply to or forward to someone else.

4. Click the "Font" button for the changes you would like to make.

Select the new font size you would like from the pop-up box. Click "OK" on this pop-up box, on the Stationery and Fonts box, and on the Options box.
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