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apollo-13

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remote assistance win7 64 bit problem

I have a client with windows 7 pro 64 bit.
I have remote assistance options enabled and Firewall disabled.
and i use msra.exe /offerra command and try connect his IP address.

But still i cant coonect his computer.

any help please?
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ded9
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apollo-13

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we are intern . client in my intern domain
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De9 thanks now work,

Can you pls tell me every time and every computer need this command and why?
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i did myself (enabled):)))) maybe there is a mistake WINDOWS REMOTE SCREEN.
Anyway thanks