remote assistance win7 64 bit problem

I have a client with windows 7 pro 64 bit.
I have remote assistance options enabled and Firewall disabled.
and i use msra.exe /offerra command and try connect his IP address.

But still i cant coonect his computer.

any help please?
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I think the problem is with the ipaddress make sure you have the right ip address. Might be dynamic ip address.

Tell you client to go to

get the wan ip address and then try to connect.


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apollo-13Author Commented:
we are intern . client in my intern domain
Run this command from command line client computer.

try via computer name if its internal.

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server" /v fAllowToGetHelp /t REG_DWORD /d 1 /f

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what is exact error. "Your offer to remote assistance could not be sent".
assuming machine is in domain. if machine is pingable & mangeable & remote desktop working fine, then try this
1. make sure "authenticate users" or any domain group/IT group is added in offer remoite asstance users" group. can test adding your user ID in that group & then try.
2. make/add value "Y" in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Ole]
3. Administrative Tools -> Component Services -> My Computer -> DCOM Config -> RAServer -> Properties -> Security tab -> edit on each of the three permission sections and add your/admin user account.

anyone of these should be working. Best of luck
apollo-13Author Commented:
De9 thanks now work,

Can you pls tell me every time and every computer need this command and why?
This command just enables remote assistance in seems remote assistance was disabled in client computer.

apollo-13Author Commented:
i did myself (enabled):)))) maybe there is a mistake WINDOWS REMOTE SCREEN.
Anyway thanks
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