Solved

Printer lost on Network

Posted on 2012-03-14
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Last Modified: 2012-03-27
We have an HP LaserJet 1160 setup on the network as a cheque printer. After a planned power outage at the weekend I cant access the printer again. All I can assume is that on the reboot the printer assigned itself a new IP.

The port is pointing at 10.1.3.103 and this has always worked. Pinging that brings no replies.

I have done a ping of 10.1.3.255 followed by a arp -a command to bring up all the internal IP devices and 103 is not in the list.

if i run Advanced IP Scanner from Radmin, it does pick up a device called HP001B786723DA on IP 10.1.3.101 which has no webconfig page and I wonder if this might be it, but if I change the port to this and do a test print the print goes into the queue and after a minute says deleting and removes itself.

Is there any way I can find this printer?
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Question by:Neal58
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6 Comments
 
LVL 4

Expert Comment

by:julian_brunt
ID: 37719487
You could go to the printer physically and get a printpout of the entire configuration giving you the IP address and/or MAC address then use ARP or using your switch infrastructure to locate.

If you know the switch port this is plugged into you can get the MAC address and then resolve from that
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Expert Comment

by:IanTh
ID: 37719493
do a test print the printer as that has the ip address on the second usually

did the printer have a static ip address as if it didn't then thats why it could have changed its ip address

the 101 hp******* sounds like your printer just change it to static and next time you have a power outage you will not have this problem
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Author Comment

by:Neal58
ID: 37719528
@ Julian_brunt - sadly i'm off site at the mo! I think this printer is using a hp jetdirect module which probably makes it more confusing! It's plugged into a little 5 port switch . .how can i get the address from that?

@ IanTh - checking the online manual for 1160 it says there is no network config page for it. Will try a config page as test page only shows sales junk! I am not sure how to change it to a static address for this printer as there is no webconfig for it!
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Expert Comment

by:thomasdavis
ID: 37719550
press and hold the go button for about 5 sec to get the config page on the printer this should give you its current ip address and mac. You can create a reservation in DHCP with the mac so it doesn't change or you can put a static in the printer.

here is a setup guide to config the network side on the printer if you need it.
http://business.fsu.edu/tech/printermanuals/laserprinters/HP1160.pdf
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Accepted Solution

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Neal58 earned 0 total points
ID: 37752423
ok, the issue became evident when getting on site! The DLink parallel to ethernet print server was dead. Have done a temp workaround using usb to the server and sharing until we get a new converter. not sure why the IP was still pinging though . .

thanks all for your input and help
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Author Closing Comment

by:Neal58
ID: 37770374
found faulty print server
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