Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions

Windows Vista Business no mouse or keyboard input after boot

Posted on 2012-03-14
Last Modified: 2012-03-22

When windows vista boots, there is no keyboard or mouse buttons that work. You can move the mouse over the screen icons and that seems functional, but when you try to push a right or left mouse button, nothing happens. When I try to press the windows start button on the keyboard nothing happens either.

i have put in a new hd and built windows 7 and have verified that both input devices work. I have booted into safe mode in windows vista and all seems OK from there. I have run msconfig and disabled all of the startup items to try and clear the potenial program running that may cause this issue. I have scanned the system with both MBAM and with Super-antispyware and nothing has been pulled up. I have upgraded the memory from 2 GB to 3 Gb suspecting that maybe the system was running out of memory resources, but it still have not changed in any way.

perplexed??? you bet. The system is a Compaq 6510b

any help?

Swaff -)
Question by:swaff
  • 5
  • 2
  • 2
  • +1
LVL 69

Expert Comment

ID: 37719946
So the mouse and keyboard work ok in Win7, but not in Vista?  Sounds like the Vista drivers for this laptop were not installed for the input devices.  Can you use a USB keyboard and mouse?  If you can, check in device manager for the existence of the Vista drivers.

Expert Comment

ID: 37719950
is the issue only with the build in keyboard and touchpad? what about connecting external ones?
if this is the situation i guess that some fancy HP driver about "smart" buttons or similar is causing the issue.
go into the device manager and check what you see under keyboard and pointing device (this could be also done in safe mode if externa mouse/kbd did not work)

there are plenty of thing which could be done, but we need to start from somewhere.


Author Comment

ID: 37720357
Thanks for the input, (litterally)

The devices were working up till recently and then they stopped. The drivers could certainly have become corrupted. I have used the system restore and have restored it to 5 days ago with no luck either. As for External mouse connections and keyboard...USB seems to be disabled as well which is very, very strange
Portable, direct connect server access

The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.


Author Comment

ID: 37720654
as for device manager settings... (from safe mode!)

Keyboards: HID Keyboard Device
                     Standard 101/102 Key or Microsoft Natural PS/2 keyboard with HP QLB

Mice and other pointing devices:
                     Synaptics PS/2 Port TouchPad

Expert Comment

ID: 37720758
If they are both working in safe mode, I would check to make sure you do not have an IRQ conflict with any other hardware.

Open the System Information utility by typing msinfo32.exe in the run box, and navigating to System Summary\Hardware Resources\IRQs to view the IRQs in use on your system, and the devices using them. If there is a conflict you will need to change the IRQ setting of one of your devices.

If there are not any conflicts, I would have to say it seems like some software is getting in the way. The question is, what changed before this started happening? Some new hardware or software addition?

Author Comment

ID: 37721009

in the standard IRQ listing from the system summary/Hardware Resource/IRQ space the following is listed

IRQ 0 System time
IRQ 1 Standard 101/102 Key or Microsoft Natural PS/2 keyboard
IRQ 7 ECP Printer port (LPT1)
IRQ 8 System CMOS/Real time clock
IRQ10 Mobile Intel(r) 965 Express Chipset Family
IRQ 10 Intel(r) PRO/Wireless
IRQ 11 Broadcom Netlink Gigabit Ethernet
IRQ 12 Synaptics PS/2 Port TouchPad
IRQ13 Numeric data processor
IRQ 14 IDE Channel
IRQ 16 intel (r) ICHB Family pci Express root port 1-2
IRQ 16 intel (r) ICHB Family pci Express root port 5-2
IRQ 16 Ricoh R/RL/5C476(II) or compatible carbus

And so on.. No conflicts with the mouse and keyboard.

any other suggestions??

Expert Comment

ID: 37721433

Accepted Solution

swaff earned 0 total points
ID: 37722969
thanks for the input. Sorry for the delay.

I decided to CLONE the disk and during the clone process, there was a problem with BAD clusters on the disk. I ran the ONTRACK disk diagnosis on the full disk and about 12 to 15 bad spots were found on the disk. I suspect that there is some data corruption and that the disk needs to be replaced at this time.

The system was shipped with Vista Business and included was the MS office product suite. This is tax season and so, to wait is an impossiblity at this time. I was hoping for a quick fix. Data backup has been done so there should be no issue with the restore of the software to a new disk.

thanks for the assistance on this and the quick responses and understandable troubleshooting techniques that you used.

Expert Comment

ID: 37723694
"Problem was hardware oriented" is not true about the Kbd and mice issue.
glad that you were able to backup the data.

Author Closing Comment

ID: 37736843
Problem was hardware oriented

Featured Post

Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

INTRODUCTION The purpose of this document is to demonstrate the Installation and configuration of the Data Protection Manager product. Note that this demonstration was prepared on the basis of Windows OS is 2008 R2 and DPM 2010. DATA PROTECTI…
As hardware bugs go, this is a strange one! I upgraded a laptop in December 2011 with a 512GB Crucial m4 2.5-inch/9.5mm SATA Solid State Drive (SSD), Crucial part number CT512M4SSD2: http://www.crucial.com/store/partspecs.aspx?IMODULE=CT512M4SSD2 …
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question