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Printing Problem with networked Ricoh Aficio 2027 and Windows 7 Client

Posted on 2012-03-14
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Last Modified: 2012-03-15
I have a windows 7 workstation attched to a peer-peer network.  I am trying to print to a network printer (Ricoh Aficio 2027).  When we send a print job to the printer nothing happens.  No errors are recorded in the windows logs, when you view the jobs to print they are listed but have nothing in the status column.  The printer says that it is online.

If I restart the print spool service then anything in the queue prints, but if we send a new job, it wont print until the spool service is restarted.

Windows 7 has the latest patches and updates, and I have made sure the Ricoh Drivers are upto date.

We have other Windows 7 and XP workstations that are not having this problem, does any one have any ideas on how to fix or troubleshoot this.
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Question by:dsgvwf
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Expert Comment

by:ded9
ID: 37720343
Close all apps and then run this fixit.

http://support.microsoft.com/mats/printing_problems/


Restart computer and check.




Ded9
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Author Comment

by:dsgvwf
ID: 37720398
thanks.
the problem is happening at a remote site, and it will be a couple of hours before I can login and try it, but I will let you know as soon as I get a chance.
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Author Comment

by:dsgvwf
ID: 37721379
Unfortunaletly this did not help.  I thought I might be able to remove the PCL 6 driver and install the PCL 5e driver for the printer.  When prompted to choose the driver I browse to the location I downloaded and extracted the PCL 5e driver and selected the oemsetup file.  It then load the PCL 6 drivers.  Could I have an outdated driver somewhere on the system that is overiding the most recently downloaded versions, and if so how do I clear all downloaded printer drivers.
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Accepted Solution

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ded9 earned 500 total points
ID: 37723466
1.) Click on the Start Orb on your windows 7 taskbar. Click CONTROL PANEL

2.) From the Control panel window, double-click ADMINISTRATIVE TOOLS

3.) In the Administrative Tools window, select PRINT MANAGEMENT

4.) The Print Management window will already have custom filters listed which will

show all installed printers. Since this tool has visibility to the network, we want to make

sure we are focusing on the context of the printers installed on the local computer.

 Select and expand the corresponding location on your PC.

5.) You should  see all of the installed drivers (driver packages) and printers. You need to remove

any HP entries for your model listed under printers as you can’t remove any driver packages that are referenced by installed printers.

Select Printers under the (local) computer listing and in the center pane, right-

click on  printer and select DELETE from the menu. Do this for any entry beginning with “HP your printer model”.

6.) Confirm the printer deletion.

7.) Proceed up to the DRIVERS category under the (local) computer as illustrated below.

If there are any  Driver packages installed on the computer, they will be

listed there. Rick-click the listing for your  printer and select REMOVE DRIVER PACKAGE from the menu.

8.) You will see a Print Management dialog appear as the system locates all associated

files and prepares for the deletion process. Once the files are located, the DELETE button

will become accessible.



Ref
http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/how-can-i-remove-an-old-printer-driver-folder-from/c1a17997-9e13-424d-a7e3-6d6e9f573ada

The article applies to windows 7 and all printers.



Ded9
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Author Closing Comment

by:dsgvwf
ID: 37724216
I actually had already found the how to, but I will gladly give you the points since you were kind enough to respond.  I followed the steps and then reinstalled the printer and everything is working.
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Expert Comment

by:ded9
ID: 37724223
Thank You :)



Ded9
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