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Printing Problem with networked Ricoh Aficio 2027 and Windows 7 Client
I have a windows 7 workstation attched to a peer-peer network. I am trying to print to a network printer (Ricoh Aficio 2027). When we send a print job to the printer nothing happens. No errors are recorded in the windows logs, when you view the jobs to print they are listed but have nothing in the status column. The printer says that it is online.
If I restart the print spool service then anything in the queue prints, but if we send a new job, it wont print until the spool service is restarted.
Windows 7 has the latest patches and updates, and I have made sure the Ricoh Drivers are upto date.
We have other Windows 7 and XP workstations that are not having this problem, does any one have any ideas on how to fix or troubleshoot this.
If I restart the print spool service then anything in the queue prints, but if we send a new job, it wont print until the spool service is restarted.
Windows 7 has the latest patches and updates, and I have made sure the Ricoh Drivers are upto date.
We have other Windows 7 and XP workstations that are not having this problem, does any one have any ideas on how to fix or troubleshoot this.
Windows 7
Last Comment
ded9
ASKER
thanks.
the problem is happening at a remote site, and it will be a couple of hours before I can login and try it, but I will let you know as soon as I get a chance.
the problem is happening at a remote site, and it will be a couple of hours before I can login and try it, but I will let you know as soon as I get a chance.
ASKER
Unfortunaletly this did not help. I thought I might be able to remove the PCL 6 driver and install the PCL 5e driver for the printer. When prompted to choose the driver I browse to the location I downloaded and extracted the PCL 5e driver and selected the oemsetup file. It then load the PCL 6 drivers. Could I have an outdated driver somewhere on the system that is overiding the most recently downloaded versions, and if so how do I clear all downloaded printer drivers.
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ASKER
I actually had already found the how to, but I will gladly give you the points since you were kind enough to respond. I followed the steps and then reinstalled the printer and everything is working.
Thank You :)
Ded9
Ded9
http://support.microsoft.com/mats/printing_problems/
Restart computer and check.
Ded9