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Quickbooks Issue

Posted on 2012-03-14
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Last Modified: 2012-03-29
I have Quickbooks 2008 Simple Start Plus Pack.

I used to be able to go to an estimate, click on e-mail, and outlook express would pop up with the estimate as a PDF attached, ready to be e-mailed.  Well, something happened that outlook express would not open attachments.  So, i manually uninstalled and reinstalled outlook express per method described at microsoft's website.  Now, when I click on estimate in Quickbooks and click on e-mail, it pops up with QUICKBOOKS own e-mail program (which is no longer active by the way, they discontinued it), and I cannot figure out how to get it back to going to Outlook Express.  Even if I could just save the estimate as a pdf, I would be happy!  Any suggestions?
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Question by:Scott Thompson
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Expert Comment

by:Kyle Abrahams
ID: 37720362
In internet explorer . . . tools -> internet options

Go To Programs


Under email, ensure you have outlook express selected.

This sets the default for the entire computer, not just IE.
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Expert Comment

by:Kyle_Davies
ID: 37720448
What you can also try is open outlook express and going to tools>options then at the bottom there is a tab that says "make default"
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Author Comment

by:Scott Thompson
ID: 37720538
I believe I have chosen both of those, and also clicked on Default Programs and chose Outlook Express as the default e-mail program.  I do not have the computer available to me at the moment, since it is a customers, but keep shooting ideas! :)
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Expert Comment

by:Kyle Abrahams
ID: 37720558
http://support.quickbooks.intuit.com/support/articles/SLN40771

Edit > Preferences > Send Forms > My Preferences

make sure outlook express is set there as well.  Gives options on how to repair QB if not available.
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Author Comment

by:Scott Thompson
ID: 37721421
From what I have seen of the Simple Start 2008 Plus Pack, there is no Edit > Preferences.  Only File . Preferences, and in it there is no option to select Outlook express or an e-mail program.
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Expert Comment

by:Kyle Abrahams
ID: 37721450
Ah, I don't have quickbooks, was looking through the net to see if there was anything else.

If worse comes to worse you can try re-installing quickbooks to see if that will fix the issue as well.
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Author Comment

by:Scott Thompson
ID: 37721569
That's one idea I do have and have not been able to try yet.  The customer was looking for the disc yesterday.
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Expert Comment

by:Christine6tine
ID: 37735258
Here's another that walks you through different things to check--one of which being the Preferences in QuickBooks, if you haven't tried already. I suspect that when you had to uninstall Outlook QB removed that preference (since it did not exist) and once it was reinstalled you would have to go back in and re-select it. It does give you a couple of other things to try, as well, if that doesn't fix it. Good luck!

http://support.quickbooks.intuit.com/support/articles/SLN40921
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Scott Thompson earned 0 total points
ID: 37761248
Customer decided to purchase Quickbooks Pro 2012, which fixed his issue.  Sorry we couldn't come to a better solution than that.  Thank you for your suggestions everyone!
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Author Closing Comment

by:Scott Thompson
ID: 37780926
Installed updated version
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