Solved

Hotmail does not recognize my Sender ID

Posted on 2012-03-14
7
1,826 Views
Last Modified: 2012-08-13
Hello,

I have SPF records and Sender-ID records set up for my domain:
v=spf1 include:outlook.com ip4:xxx.xxx.xxx.xxx ip4:xxx.xxx.xxx.xxx -all

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and
spf2.0/pra ip4:xxx.xxx.xxx.xxx ip4:xxx.xxx.xxx.xxx -all

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The "include:outlook.com" is for Office 365.

If I send an E-Mail to check-auth@verifier.port25.com I get the following result:
SPF check:          pass
DomainKeys check:   neutral
DKIM check:         neutral
Sender-ID check:    pass
SpamAssassin check: ham

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So I assume I have set the records up correctly. However when I send Mails to Hotmail they always get thrown in the Junk Mail folder.
I know that Microsoft does not search for Sender-ID entries in the live DNS system but they have their own cache. So I filled out the form at Microsoft and a few hours later got a response:
We have successfully added your domain to the Sender ID program.
Now, a few days later, it is still not working. Is there something I am missing? Here is the header of an E-Mail dropped by Hotmail:

x-store-info:4r51+eLowCe79NzwdU2kRyU+pBy2R9QCy8qHgmJLLDyh/wHsBeifU/NuHH29WTu+PBh/nYIRntEZY6N10O0yOW4yGPVPxIshxjy+JL+UOWF1q307oC3XhQ==
Authentication-Results: hotmail.com; sender-id=temperror (sender IP is xxx.xxx.xxx.xxx) header.from=office@xxx.at; dkim=none header.d=xxx.at; x-hmca=none
X-Message-Status: n:0:n
X-SID-PRA: office@xxx.at
X-DKIM-Result: None
X-AUTH-Result: NONE
X-Message-Delivery: Vj0xLjE7dXM9MDtsPTA7YT0wO0Q9MjtHRD0yO1NDTD00
X-Message-Info: 11chDOWqoTl3sATrPK6QSVAgLd0Ne02a/TW2qPQHiWQMsz+v9YT6SKy07vwJ+n94IrDykYizA5Ru1Nb/KdCeSPgIIuXWovclH/KMVe/ecUvbEqGNtzKCCkUni88te+Ck
Received: from S15354505.xxx.at ([212.227.98.177]) by COL0-MC1-F4.Col0.hotmail.com with Microsoft SMTPSVC(6.0.3790.4900);
	 Wed, 14 Mar 2012 02:38:19 -0700
Received: from 212.227.98.177 ([212.227.98.177]) by S15354505.xxx.at with Microsoft SMTPSVC(6.0.3790.3959);
	 Wed, 14 Mar 2012 10:38:17 +0100
From: office@xxx.at
Subject: newsletter
To: apptest01@hotmail.de
Return-Path: office@xxx.at
Message-ID: <S15354505zmRf6Ci6nx00000083@S15354505.xxx.at>
X-OriginalArrivalTime: 14 Mar 2012 09:38:17.0638 (UTC) FILETIME=[2F8AA460:01CD01C6]
Date: 14 Mar 2012 10:38:17 +0100

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Question by:appsystems
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7 Comments
 
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Expert Comment

by:Papertrip
ID: 37738323
Hello,

Have you tried sending again recently? Do you still see "sender-id=temperror" ?
0
 

Author Comment

by:appsystems
ID: 37738407
Yes. Tried sending 5 seconds ago and I still see the temperror.
0
 
LVL 21

Expert Comment

by:Papertrip
ID: 37740709
I would reach out to Microsoft again.  I don't see any apparent problems on your end.

I've unfortunately seen this issue before, not sure if those other users ever got it straightened out.
0
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Author Comment

by:appsystems
ID: 37740993
It would be a real relieve for me if it was no problem on my end. I will try to reach Microsoft and hear what they have to say and post their response here.
0
 

Author Comment

by:appsystems
ID: 37743338
Ok it was an error on my end. After I issued to be a part of Microsofts Sender-ID Program I changed the SPF record a tiny bit and so I had to contact them again so they could cache the new SPF records.

On the positive side I now get a sender-id=pass.
On the down-side my mail is still junkmail according to Hotmail. And by the life of my I cannot figure out why. Sure my SMTP servers FQDN is not nice to look at (S15354505.xxx.at) and I think my HELO is an IP address instead of a hostname but only Hotmail gives me problems.

If anyone else sees a way for me to get into the inboxes of Hotmail users please tell me. Otherwise the question is answered. Thank you.
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LVL 21

Accepted Solution

by:
Papertrip earned 500 total points
ID: 37743449
Ok it was an error on my end. After I issued to be a part of Microsofts Sender-ID Program I changed the SPF record a tiny bit and so I had to contact them again so they could cache the new SPF records.
You didn't mention that ;)
On the positive side I now get a sender-id=pass.
Cool.

and I think my HELO is an IP address instead of a hostname
I would be surprised if it were, but you should verify since that is not RFC compliant.  Make sure your sending server's A and PTR records match.

If anyone else sees a way for me to get into the inboxes of Hotmail users please tell me.
Aside from adding DKIM (and maybe DK?) to help increase your chances of landing in the inbox, I'm not sure what else you can do aside from contacting their support.
0
 

Author Comment

by:appsystems
ID: 37767357
The sending servers PTR and A records do match.
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