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Email stuck in Local Delivery queue for 2 users Exchange 2003

I have 2 users who's incoming mail, either from an external or internal account is stuck in the local delivery queue in Exchange 2003.  They have the ability to send mail out but cannot receive any.  I've already tried backing up the mailbox to .pst, deleting the mailbox from Exchange, purged the mailbox, ran the cleanup agent.  Then recreated the mailbox.  But mail keeps piling up for these users in the local queue.  There are a few important emails from clients in the queue so I'm hoping I can resolve this without losing that info.

Any help will be appreciated.
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Author

Commented:
Update...email is now flowing to the mailbox I deleted and recreated.  But the messages are still stuck in the queue.
Co-Owner
SILVER EXPERT
Top Expert 2011
Commented:
Usual issue that causes this sort of problem is there is database corruption.

The fix for this is to repair, defragment and integrity check the database.

eseutil /p (repair)

eseutil /d (defragment)

isinteg -s servername -fix -test alltests (integrity check).

Author

Commented:
Assuming the Exchange server will need to be down for that?

Commented:
Exchange server not, but database yes
Alan HardistyCo-Owner
SILVER EXPERT
Top Expert 2011

Commented:
No - you just need to dismount the store to be able to do this, which means others in the store will lose access to the mailboxes for the time the store is dismounted.

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