troubleshooting Question

emails received in bad encoding format

Avatar of adam1h
adam1hFlag for Belgium asked on
Apple SoftwareMac OS X
4 Comments1 Solution910 ViewsLast Modified:
Hi experts,

I am on Mac os x Snow Leopard. I use mail.app to get my emails.

My problem is : I receive well all emails except from some persons, I receive their email but it seems it is in a bad encoding format.

It is very annoying, most of them write me not often, except my wife !

All her emails I receive are unreadable. She often write me from her iphone, with the build in app ; and sometime from her laptop (windows xp) from her mail providers (yahoo & gmail).

But it seems to be always bad & unreable.

In mail.app, the email format is on automatic. I have tried to change without effect.

Please help.

Please find below an example of emails I receive from her :


--480474734-1885586305-1330637137=:3608
Content-Type: multipart/alternative;
      boundary="480474734-366244901-1330637137=:3608"


--480474734-366244901-1330637137=:3608
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain;
      charset=iso-8859-1

=0A=0A=A0=0AA voir absolument ! Un bijou d'Amour et d'Intelligence !=A0=A0 =
=A0=0AEn cette p=E9riode difficileil faut absolument vous prendre quelques =
minutes pour regarder =E7a....et faire circuler! c'est l'information la plu=
s int=E9ressante que j'ai entendue depuis tr=E8s longtemps! =0A2012, c'est =
quelque chose qui devrait ressembler =E0 =E7a !=0A>=0A>Courte vid=E9o-conf=
=E9rence d'un Indien, Sanjit Bunker Roy qui fait des merveilles....Si vous =
aimez les belles histoires, de celles qui rendent confiants en l'homme et e=
n ses possibilit=E9s infinies, voici son magnifique t=E9moignage:=0A>" Au R=
ajasthan, en Inde, une =E9cole hors du commun forme hommes et femmes venant=
de milieux ruraux -- illettr=E9s pour la plupart -- pour devenir ing=E9nie=
urs en =E9nergie solaire, artisans, dentistes et docteurs dans leur propre =
villages. Elle s'appelle l'Universit=E9 des Va-nu-pieds, et son fondateur, =
Bunker Roy, nous explique comment elle fonctionne....."=A0=A0=A0=A0=A0=A0 h=
ttp://www.ted.com/talks/lang/pt/bunker_roy.html#.Tty9NE-cDhE.facebook =0A>=
=0A>=A0=0A>***=A0 Pour avoir les sous-titres en fran=E7ais, sous le bouton =
de lecture, vous avez un menu libell=E9 "Subtitles available in", choisisse=
z "French (France)".=0A>=0A>=A0=0A>=0A>=A0=0A>=A0
--480474734-366244901-1330637137=:3608
Content-Type: multipart/related;
      boundary="480474734-879263121-1330637137=:3608"


--480474734-879263121-1330637137=:3608
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html;
      charset=iso-8859-1

<html><body><div style=3D"color:#000; background-color:#fff; font-family:ve=
rdana, helvetica, sans-serif;font-size:14pt"><div style=3D"font-family: ver=
dana, helvetica, sans-serif; font-size: 14pt;"><div style=3D"font-family: t=
imes new roman, new york, times, serif; font-size: 12pt;"><br><div id=3D"yi=
v1176147473">=0A<style><!--=0A#yiv1176147473  =0A _filtered #yiv1176147473 =
{font-family:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;}=0A _filtered #yiv11761=
47473 {font-family:"Trebuchet MS";panose-1:2 11 6 3 2 2 2 2 2 4;}=0A _filte=
red #yiv1176147473 {font-family:"Comic Sans MS";panose-1:3 15 7 2 3 3 2 2 2=
4;}=0A#yiv1176147473  =0A#yiv1176147473 p.yiv1176147473MsoNormal, #yiv1176=
147473 li.yiv1176147473MsoNormal, #yiv1176147473 div.yiv1176147473MsoNormal=
=0A=09{margin:0cm;margin-bottom:.0001pt;font-size:12.0pt;font-family:"serif=
";}=0A#yiv1176147473 a:link, #yiv1176147473 span.yiv1176147473MsoHyperlink=
=0A=09{color:blue;text-decoration:underline;}=0A#yiv1176147473 a:visited, #=
yiv1176147473 span.yiv1176147473MsoHyperlinkFollowed=0A=09{color:purple;tex=
t-decoration:underline;}=0A#yiv1176147473 p=0A=09{margin-right:0cm;margin-l=
eft:0cm;font-size:12.0pt;font-family:"serif";}=0A#yiv1176147473 span.yiv117=
6147473EmailStyle20=0A=09{font-family:"sans-serif";color:#1F497D;}=0A#yiv11=
76147473 .yiv1176147473MsoChpDefault=0A=09{}=0A _filtered #yiv1176147473 {m=
argin:70.85pt 70.85pt 70.85pt 70.85pt;}=0A#yiv1176147473 div.yiv1176147473W=
ordSection1=0A=09{}=0A--></style><div><div class=3D"yiv1176147473WordSectio=
n1"><div><div><div><div><div><div><div><div><div><div><div><div class=3D"yi=
v1176147473MsoNormal" style=3D"margin-bottom:12.0pt;"> &nbsp;</div><div><di=
v><div><div><div class=3D"yiv1176147473MsoNormal"><i><b><span class=3D"yui_=
3_2_0_17_1330632710671103" style=3D"font-size:13.5pt;font-family:&quot;sans=
-serif&quot;;color:#008040;">A voir absolument ! Un bijou d'Amour et d'Inte=
lligence !&nbsp;&nbsp; </span></b></i><b><span class=3D"yui_3_2_0_17_133063=
2710671105" style=3D"font-size:13.5pt;font-family:&quot;sans-serif&quot;;co=
lor:#008040;">&nbsp;</span></b><span style=3D"font-family:&quot;sans-serif&=
quot;;"></span></div></div><div><div class=3D"yiv1176147473MsoNormal"><span=
style=3D"font-size:13.5pt;font-family:&quot;Comic Sans MS&quot;;color:#008=
040;">En cette p=E9riode d</span><span style=3D"font-size:13.5pt;font-famil=
y:&quot;Comic Sans MS&quot;;color:#1F497D;">ifficile</span><span style=3D"f=
ont-size:13.5pt;font-family:&quot;Comic
Sans MS&quot;;color:#008040;"> il faut absolument vous prendre quelques mi=
nutes pour regarder =E7a....et faire circuler! c'est l'information la plus =
int=E9ressante que j'ai entendue depuis tr=E8s longtemps! </span><span styl=
e=3D"font-family:&quot;sans-serif&quot;;"></span></div></div><div><div><div=
<div><div><div><div><div><div><blockquote style=3D"border:none;border-left=
:solid red 1.5pt;padding:0cm 0cm 0cm 4.0pt;margin-left:3.75pt;margin-top:5.=
0pt;margin-bottom:5.0pt;"><div class=3D"yiv1176147473MsoNormal"><b><span cl=
ass=3D"yui_3_2_0_17_1330632710671119" style=3D"font-size:13.5pt;font-family=
:&quot;Comic Sans MS&quot;;color:#008040;">2012, c'est quelque chose qui de=
vrait ressembler =E0 =E7a !</span></b></div><div><div class=3D"yiv117614747=
3MsoNormal"><br><span style=3D"font-size:13.5pt;font-family:&quot;Comic San=
s MS&quot;;color:#008040;">Courte vid=E9o-conf=E9rence d'un Indien, Sanjit =
Bunker Roy qui fait des merveilles....Si vous aimez les belles histoires, d=
e celles qui
rendent confiants en l'homme et en ses possibilit=E9s infinies, voici son =
magnifique t=E9moignage:</span></div></div><div class=3D"yiv1176147473MsoNo=
rmal"><i><span class=3D"yui_3_2_0_17_1330632710671123" style=3D"font-size:1=
3.5pt;font-family:&quot;sans-serif&quot;;color:#008040;">" Au Rajasthan, en=
Inde, une =E9cole hors du commun forme hommes et femmes venant de milieux =
ruraux -- illettr=E9s pour la plupart -- pour devenir ing=E9nieurs en =E9ne=
rgie solaire, artisans, dentistes et docteurs dans leur propre villages. El=
le s'appelle l'Universit=E9 des Va-nu-pieds, et son fondateur, Bunker Roy, =
nous explique comment elle fonctionne....."&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&n=
bsp; </span></i><a rel=3D"nofollow" target=3D"_blank" href=3D"http://www.te=
d.com/talks/lang/pt/bunker_roy.html#.Tty9NE-cDhE.facebook"><span style=3D"f=
ont-size:13.5pt;font-family:&quot;sans-serif&quot;;">http://www.ted.com/tal=
ks/lang/pt/bunker_roy.html#.Tty9NE-cDhE.facebook</span></a> </div><div><div
class=3D"yiv1176147473MsoNormal"><br>&nbsp;</div></div><div><div class=3D"=
yiv1176147473MsoNormal"><b><span style=3D"font-family:&quot;sans-serif&quot=
;;color:black;">***&nbsp; Pour avoir les sous-titres en fran=E7ais, sous le=
bouton de lecture, vous avez un menu libell=E9 "Subtitles available in", c=
hoisissez "French (France)".</span></b></div></div><div><div class=3D"yiv11=
76147473MsoNormal"><br>&nbsp;</div></div><div><div class=3D"yiv1176147473Ms=
oNormal"><br>&nbsp;<span style=3D"border:solid windowtext 1.0pt;padding:0cm=
;"><img id=3D"yiv1176147473_x0000_i1026" src=3D"cid:1.2817829038@web24707.m=
ail.ird.yahoo.com" alt=3D"Image supprim=E9e par l'exp=E9diteur." border=3D"=
0" height=3D"100" width=3D"100"></span></div></div><div class=3D"yiv1176147=
473MsoNormal" style=3D"margin-bottom:12.0pt;"> &nbsp;</div></blockquote></d=
iv><div class=3D"yiv1176147473MsoNormal" style=3D"margin-bottom:12.0pt;"> &=
nbsp;</div></div></div></div></div></div><div class=3D"yiv1176147473MsoNorm=
al"
style=3D"margin-bottom:12.0pt;"> &nbsp;</div></div></div></div></div></div=
</div></div></div></div></div></div></div></div></div></div></div><div cla=
ss=3D"yiv1176147473MsoNormal"> &nbsp;</div></div><div class=3D"yiv117614747=
3MsoNormal"> &nbsp;</div></div></div></div><br><br> </div> </div>  </div></=
body></html>
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--480474734-879263121-1330637137=:3608--

--480474734-366244901-1330637137=:3608--

--480474734-1885586305-1330637137=:3608
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--232140903-326476183-1330637047=:59310
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html;
      charset=iso-8859-1

<html><body><div style=3D"color:#000; background-color:#fff; font-family:ve=
rdana, helvetica, sans-serif;font-size:14pt"><div id=3D"yui_3_2_0_17_133063=
271067148"><span></span></div><div><br id=3D"yui_3_2_0_17_133063271067151">=
</div>  <div class=3D"yui_3_2_0_17_133063271067154" id=3D"yui_3_2_0_17_1330=
63271067156" style=3D"font-family: verdana, helvetica, sans-serif; font-siz=
e: 14pt;"> <div class=3D"yui_3_2_0_17_133063271067191" style=3D"font-family=
: times new roman, new york, times, serif; font-size: 12pt;"> <div dir=3D"l=
tr"> <font face=3D"Arial" size=3D"2"> ----- Mail transf=E9r=E9 -----<br>  <=
b><span style=3D"font-weight:bold;">De&nbsp;:</span></b> Godelieve Delvaux =
&lt;godelieve.delvaux@scarlet.be&gt;<br> <b><span style=3D"font-weight: bol=
d;">=C0&nbsp;:</span></b> Godelieve Delvaux de Fenffe &lt;godelieve.delvaux=
@scarlet.be&gt; <br> <b><span style=3D"font-weight: bold;">Envoy=E9 le :</s=
pan></b> Jeudi 1 mars 2012 16h31<br> <b><span style=3D"font-weight: bold;">=
Objet&nbsp;:</span></b>
l'Universit=E9 des Va-nu-pieds<br> </font> </div> <br><div id=3D"yiv117614=
7473">=0A<style><!--=0A#yiv1176147473  =0A _filtered #yiv1176147473 {font-f=
amily:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;}=0A _filtered #yiv1176147473 {=
font-family:"Trebuchet MS";panose-1:2 11 6 3 2 2 2 2 2 4;}=0A _filtered #yi=
v1176147473 {font-family:"Comic Sans MS";panose-1:3 15 7 2 3 3 2 2 2 4;}=0A=
#yiv1176147473  =0A#yiv1176147473 p.yiv1176147473MsoNormal, #yiv1176147473 =
li.yiv1176147473MsoNormal, #yiv1176147473 div.yiv1176147473MsoNormal=0A=09{=
margin:0cm;margin-bottom:.0001pt;font-size:12.0pt;font-family:"serif";}=0A#=
yiv1176147473 a:link, #yiv1176147473 span.yiv1176147473MsoHyperlink=0A=09{c=
olor:blue;text-decoration:underline;}=0A#yiv1176147473 a:visited, #yiv11761=
47473 span.yiv1176147473MsoHyperlinkFollowed=0A=09{color:purple;text-decora=
tion:underline;}=0A#yiv1176147473 p=0A=09{margin-right:0cm;margin-left:0cm;=
font-size:12.0pt;font-family:"serif";}=0A#yiv1176147473 span.yiv1176147473E=
mailStyle20=0A=09{font-family:"sans-serif";color:#1F497D;}=0A#yiv1176147473=
.yiv1176147473MsoChpDefault=0A=09{}=0A _filtered #yiv1176147473 {margin:70=
.85pt 70.85pt 70.85pt 70.85pt;}=0A#yiv1176147473 div.yiv1176147473WordSecti=
on1=0A=09{}=0A--></style><div><div class=3D"yiv1176147473WordSection1"><div=
<div><div><div><div><div><div><div><div><div><div><div class=3D"yiv1176147=
473MsoNormal" style=3D"margin-bottom:12.0pt;"> &nbsp;</div><div><div><div><=
div><div class=3D"yiv1176147473MsoNormal"><i><b><span class=3D"yui_3_2_0_17=
_1330632710671103" style=3D"font-size:13.5pt;font-family:&quot;sans-serif&q=
uot;;color:#008040;">A voir absolument ! Un bijou d'Amour et d'Intelligence=
!&nbsp;&nbsp; </span></b></i><b><span class=3D"yui_3_2_0_17_13306327106711=
05" style=3D"font-size:13.5pt;font-family:&quot;sans-serif&quot;;color:#008=
040;">&nbsp;</span></b><span class=3D"yui_3_2_0_17_1330632710671107" style=
=3D"font-family:&quot;sans-serif&quot;;"></span></div></div><div><div class=
=3D"yiv1176147473MsoNormal"><span class=3D"yui_3_2_0_17_1330632710671109" s=
tyle=3D"font-size:13.5pt;font-family:&quot;Comic Sans MS&quot;;color:#00804=
0;">En cette p=E9riode d</span><span class=3D"yui_3_2_0_17_1330632710671111=
"
style=3D"font-size:13.5pt;font-family:&quot;Comic Sans MS&quot;;color:#1F4=
97D;">ifficile</span><span class=3D"yui_3_2_0_17_1330632710671113" style=3D=
"font-size:13.5pt;font-family:&quot;Comic Sans MS&quot;;color:#008040;"> il=
faut absolument vous prendre quelques minutes pour regarder =E7a....et fai=
re circuler! c'est l'information la plus int=E9ressante que j'ai entendue d=
epuis tr=E8s longtemps! </span><span class=3D"yui_3_2_0_17_1330632710671115=
" style=3D"font-family:&quot;sans-serif&quot;;"></span></div></div><div><di=
v><div><div><div><div><div><div><div><blockquote style=3D"border:none;borde=
r-left:solid red 1.5pt;padding:0cm 0cm 0cm 4.0pt;margin-left:3.75pt;margin-=
top:5.0pt;margin-bottom:5.0pt;"><div class=3D"yiv1176147473MsoNormal"><b><s=
pan class=3D"yui_3_2_0_17_1330632710671119" style=3D"font-size:13.5pt;font-=
family:&quot;Comic Sans MS&quot;;color:#008040;">2012, c'est quelque chose =
qui devrait ressembler =E0 =E7a !</span></b></div><div><div
class=3D"yiv1176147473MsoNormal"><br><span class=3D"yui_3_2_0_17_133063271=
0671121" style=3D"font-size:13.5pt;font-family:&quot;Comic Sans MS&quot;;co=
lor:#008040;">Courte vid=E9o-conf=E9rence d'un Indien, Sanjit Bunker Roy qu=
i fait des merveilles....Si vous aimez les belles histoires, de celles qui =
rendent confiants en l'homme et en ses possibilit=E9s infinies, voici son m=
agnifique t=E9moignage:</span></div></div><div class=3D"yiv1176147473MsoNor=
mal"><i><span class=3D"yui_3_2_0_17_1330632710671123" style=3D"font-size:13=
.5pt;font-family:&quot;sans-serif&quot;;color:#008040;">" Au Rajasthan, en =
Inde, une =E9cole hors du commun forme hommes et femmes venant de milieux r=
uraux -- illettr=E9s pour la plupart -- pour devenir ing=E9nieurs en =E9ner=
gie solaire, artisans, dentistes et docteurs dans leur propre villages. Ell=
e s'appelle l'Universit=E9 des Va-nu-pieds, et son fondateur, Bunker Roy, n=
ous explique comment elle fonctionne....."&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nb=
sp;
</span></i><a rel=3D"nofollow" target=3D"_blank" href=3D"http://www.ted.co=
m/talks/lang/pt/bunker_roy.html#.Tty9NE-cDhE.facebook"><span class=3D"yui_3=
_2_0_17_1330632710671125" style=3D"font-size:13.5pt;font-family:&quot;sans-=
serif&quot;;">http://www.ted.com/talks/lang/pt/bunker_roy.html#.Tty9NE-cDhE=
.facebook</span></a> </div><div><div class=3D"yiv1176147473MsoNormal"><br>&=
nbsp;</div></div><div><div class=3D"yiv1176147473MsoNormal"><b><span class=
=3D"yui_3_2_0_17_1330632710671127" style=3D"font-family:&quot;sans-serif&qu=
ot;;color:black;">***&nbsp; Pour avoir les sous-titres en fran=E7ais, sous =
le bouton de lecture, vous avez un menu libell=E9 "Subtitles available in",=
choisissez "French (France)".</span></b></div></div><div><div class=3D"yiv=
1176147473MsoNormal"><br>&nbsp;</div></div><div><div class=3D"yiv1176147473=
MsoNormal"><br>&nbsp;<span style=3D"border:solid windowtext 1.0pt;padding:0=
cm;"><img id=3D"yiv1176147473_x0000_i1026" src=3D"cid:1.2817817538@web24709=
.mail.ird.yahoo.com"
alt=3D"Image supprim=E9e par l'exp=E9diteur." border=3D"0" height=3D"100" =
width=3D"100"></span></div></div><div class=3D"yiv1176147473MsoNormal" styl=
e=3D"margin-bottom:12.0pt;"> &nbsp;</div></blockquote></div><div class=3D"y=
iv1176147473MsoNormal" style=3D"margin-bottom:12.0pt;"> &nbsp;</div></div><=
/div></div></div></div><div class=3D"yiv1176147473MsoNormal" style=3D"margi=
n-bottom:12.0pt;"> &nbsp;</div></div></div></div></div></div></div></div></=
div></div></div></div></div></div></div></div></div><div class=3D"yiv117614=
7473MsoNormal"> &nbsp;</div></div><div class=3D"yiv1176147473MsoNormal"> &n=
bsp;</div></div></div></div><br><br> </div> </div>  </div></body></html>
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--232140903-326476183-1330637047=:59310--

--480474734-1885586305-1330637137=:3608--
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