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Samsung Galaxy and Outlook folders and rules

Posted on 2012-03-14
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Last Modified: 2012-03-19
I have a client with a Samsung Galaxy II Skyrocket and he uses Outlook 2003 with Exchange. He has several rules in Outlook to move mail items into folders upon arrival based on the sender. On the Samsung, he gets mail from his inbox to which no rules have been applied. The Samsung does not receive most of the mail that has been moved to the folders BUT mail from one of the folders DOES come into the phone. Why would one folder come in but not the rest? He is in high management and gets a lot of emails so the rules need to stay. How can we get all his mail to come into the Samsung?
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Question by:jooolie3
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8 Comments
 
LVL 15

Expert Comment

by:Ess Kay
ID: 37721070
outlook is only on the computer and the rules only function within the PSD file
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LVL 15

Expert Comment

by:Ess Kay
ID: 37721109
the emails on the samsung should just all be going into the general inbox
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LVL 15

Expert Comment

by:Ess Kay
ID: 37721121
i found this on the verizon site hope it helps


"At this time, I can't seem to determine an alternate way besides moving the "cabinet" items to the inbox.
Upon further research, it appears as though you may be able to install a 3rd party application.
Please follow this link  http://www.companionlink.com/android/outlook/    and see if this is an option for you.
You may even be able to ask the application developers if their product will be able to do what you are looking for."
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Author Comment

by:jooolie3
ID: 37721257
PSD files are Photoshop. I think you meant PST files. We are not using PST files as we are using hosted Exchange. Yes, all the mail that does come in, comes into the general inbox on the phone BUT most of the mail that is delivered to folders in Outlook does not come into the phone at all. I will look into the 3rd party app and see if that is an option for us.
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Author Comment

by:jooolie3
ID: 37721420
Companionlink only syncs through usb connection.  This does not help him get email on his phone real time. Any other ideas?
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Accepted Solution

by:
jooolie3 earned 0 total points
ID: 37722865
I solved the problem myself. The rules had to include a desktop notification so as to make them client only. That allows the rules to run only on the Outlook client and not Exchange. This way the rules do not interfere with the Exchange server delivering all mail to the phone.
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LVL 15

Expert Comment

by:Ess Kay
ID: 37724715
Glad to hear that your issue is resolved
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Author Closing Comment

by:jooolie3
ID: 37736838
This was the only solution that addressed the issue and resolved the problem.
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