Solved

Cannot search contacts in OCS 2007 client

Posted on 2012-03-14
1
539 Views
Last Modified: 2012-03-20
I have a user who cannot search contacts in the OCS 2007 client.  I have cleared the address book files as well as reinstalled the program.  He can log into OCS from another machine and search contacts without issue, so I'm led to believe it is something locally on the machine and not with his account.  We are using OCS 2007 R2 on Windows XP SP3.  We also use OCS for the BB and he is able to search contacts via the BB.  We have disabled his account on the server and re-enabled it, but still he cannot search contacts.  He does receive an error that OCS cannot sync with the Outlook Address book, but I have rebuilt the Outlook profile and rebuilt the OAB.  Any help would be appreciated.
0
Comment
Question by:TechSpec78
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 

Accepted Solution

by:
TechSpec78 earned 0 total points
ID: 37741963
I solved this.  I'll post what the solution was so anyone else who encounters can try.

I had the user navigate to C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Communicator and rename the GalContacts.db and GalContactsDelta.db to GalContacts.old and GalContactsDelta.old.

I then provided them with copy's of my GalContacts.db and GalContactsDelta.db files since my OCS was working.  They placed them in the same folder and restarted OCS.  This resolved the issue for them.
0

Featured Post

Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

This collection of functions covers all the normal rounding methods of just about any numeric value.
Article by: Leon
Software Metering within our group of companies has always been an afterthought until auditing of software and licensing became a pain point. Orchestrator and SCCM metering gave us the answer and it was an exciting process.
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question