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Folder no longer accessible for GPO Install Package

Posted on 2012-03-14
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Last Modified: 2012-06-27
We deployed Acrobat Reader using a namespace folder as a deploy location, such as \\domain\shared\deploy.  We found that shortly there after the location was not available to majority of the sites.  It did not seem to like using Shared.  We created a new namespace called \\domain\shares and that works fine.  We want to remove the old Adobe, 10.1.0 and replace it with the new version 10.1.12.  The problem is that the old one will not remove if it cannot contact the original msi file that is located in the \\domain\shared\deploy location.  The old gpo is presently set to remove the app when it falls out of scope.  I also set the new app to upgrade the old app.

thanks,
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Question by:bashtonmcse
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Expert Comment

by:vmagan
ID: 37722149
How did you set this gpo to assign or publish? You should be able to create a new gpo and remove.

1. Start the Active Directory Users and Computers snap-in.
2. To do this, click Start, point to Administrative Tools, and then click Active Directory Users and Computers.
3. In the console tree, right-click your domain, and then click Properties.
4. Click the Group Policy tab, click the Group Policy object that you used to deploy the package, and then click Edit.
5. Expand the Software Settings container that contains the software installation item that you used to deploy the package.
6. Click the software installation container that contains the package.
7. In the right pane of the Group Policy window, right-click the program, point to All Tasks, and then click Remove.
Do the following:
8. Click Immediately uninstall the software from users and computers, and then click OK.
Quit the Group Policy snap-in, click OK, and then quit the Active Directory Users and Computers snap-in.

Hope this helps.
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bashtonmcse earned 0 total points
ID: 37765627
We have been working on the lost source path for Adobe Reader and Flash Player.  As it turns out the Adobe Reader update will successfully uninstall the prior version without the prior version needing to access the original .msi.  The same can't always be said for Flash player though.  It appears that then the old app is being removed by Group Policy it tries to access the orignal .msi file to complete the uninstall.  Thats where the problem with the broken path comes into play.  We have had some success with getting Flash Player 11 to uninstall Flash Player 10 so maybe that have fixed the problem with version 10.
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Author Closing Comment

by:bashtonmcse
ID: 38021293
It appears that newer versions of Flash Player and Java seem able uninstall prior versions of their apps.  The key is to set the gpo to not uninstall that app when it is removed and then remove the gpo for the older version of the app.  Then install the newer version and let that install remove the prior version.
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