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iphone wont sync contacts and calendar with exchange

Posted on 2012-03-14
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Last Modified: 2012-06-27
We are running our own Exchange email on SBS 2003

3 iphones in office all were syncing email , contacts and calendars

Server crashed... Mail boxes were restored from backups

Now email works but contacts and calendar do not sync.... same on all three phones

New entries sync for phone contacts to Exchange but not other way...

ran testexchangeconnectivity test... no errors

Have deleted and recreated Exchange account on phones

Have turned contacts and calendar off then back on...

Thanks in advance for any help...
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Question by:techresults
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4 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 37722607
Have you repaired, defragmented and integrity checked your Exchange Database (with it dismounted)?

If not, then that's the first thing I would be doing after a server crash and the problems you are seeing.

Steps are:

eseutil /p (repair)

eseutil /d (defragment)

isinteg -s servername -fix -test alltests (integrity check)

The process will take about 1 hour per 4 to 6Gb (hardware dependant) and to defrag, you will need 110% of the store size in free disk space, otherwise it will fail.  You can use a switch to direct the temp file for the defrag command to a location where you do have the free space required if space is an issue.
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Author Comment

by:techresults
ID: 37724444
alanhardisty, thank you for the suggestion...

However, the Exchange database is a new one created as part of the server rebuild. The info in the mailboxes was imported from backup pst files.

As stated... the info is in the mailboxes... just won't go to iphone.

If you think the processes you described will help I can give them a try. Can't do it till the week-end.
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LVL 76

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Alan Hardisty earned 2000 total points
ID: 37724774
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LVL 7

Expert Comment

by:withtu
ID: 37730271
Some options for your reference:
1. Create a new exchange account and add some contacts and Calendar items, delete the exchange account from one of your iPhones, and add this new one.
2. Add some contacts and items from your iPhone and sync back to Exchange to see if works.
3. Back one iPhone with iTunes, and reset the device. I remember one of reset option only restore the settings of iP, will not remove apps, this was worked for me last time my exchange account totally stopped work.
4. Last thing you can do but more time-consumed, install a Windows Mobile simulator with ActiveSync enabled to check if possible to sync with Exchange. I always test ActiveSync with this simulator to ensure the functions of exchange.
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