troubleshooting Question

iPhone email issues

Avatar of ercasey
ercaseyFlag for Afghanistan asked on
9 Comments2 Solutions318 ViewsLast Modified:
I have a user that uses an iphone 4s.  It is connected to our Microsoft exchange server. This person claims that they receive email fine when they are up around the main network.  (In the same area of the wireless network, which is on the same network as the exchange server.)  They say when they travel away from this network, they get no email on the iphone.

The rest of us here use blackberries and they have no problem receiving email when away from the main wireless network.  From what I understand these emails are sent and received over the Verizon network, and not wifi, which is what makes them work in other locations.

I set the iphone up in the typical way by going into email settings and entering the name of the server.  Is there some settings that is causing this phone to only receive email over wifi?  I believe the issue is that the iphone isn't receiving email over the verizon network, but I could be wrong.  I'm not sure what the problem is but if anyone can shed some light on this I would appreciate it.
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 2 Answers and 9 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 9 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros