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Sharepoint/Word Documents take a long time to open

Posted on 2012-03-14
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Last Modified: 2013-03-05
I have a computer (XP Pro SP3) that is going to the companyweb (Sharepoint 2007) site and trying to access Word documents that have been uploaded.  After I click on the file it asks if I want a "read-only" or "edit" version and then it proceeds for the next 5 minutes to go through and try to open the document...which it does. I can open the same Sharepoint site in Google Chrome and the same Word Document and have no problems getting it to open in seconds.

I have been looking/researching this for two days now.  The problem is not a user profile issue because it follows all users on the computer.  The issue is not related to 1 specific document - all Word documents act in this manner.

I am open to suggestions. I have done:

1. Uncheck automatically detect Proxy
2. Added companyweb to Local Intranet trusted sites
3. Reset IE8 to factory default settings
4. Repaired Office 2007 Suite

I can even go to the outside address of this internal website and the Word documents open up fine from that URL.  It is just the http://companyweb/default.aspx in iE7 that has the issue.

Please help!

Sincerely - Michele
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Question by:mickantone
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Expert Comment

by:Jamie McAllister MVP
ID: 37724146
Try unchecking "automatically detect connection settings" under proxy options in IE8

as per http://social.technet.microsoft.com/Forums/en-US/sharepointgeneral/thread/2b142478-6a1b-49ae-96ab-87be9e883cd1/

Is that the same as your point 1?
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Expert Comment

by:Jamie McAllister MVP
ID: 37724151
Similar but not identical...

http://ict.myjewe.nl/ict/?p=201
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Author Comment

by:mickantone
ID: 37724413
Jamie -

Your first answer was the same as my number 1 "tried solution".  I tried the second answer you recommended and still the same issue.  Word documents from Sharepoint take 3 to 5 minutes to open.  Now then I also have a Windows 7 64bit PC with Office 2010 and my Word documents are actually timing out without opening from Sharepoint.  I logged onto another PC that is Windows XP with Office 2003 and the document opened in seconds.  So it is something specific with Office 2007 and 2010. Thank you for your responses.
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Author Comment

by:mickantone
ID: 37724439
Again - I can complete these same tasks in Google Chrome with no issue it is only in IE that I have a problem. I can also access Sharepoint from the "external address" instead of http://companyweb in IE and all the documents open fine.  So it is something to do with Office 2007/2010 and Internet Explorer with the Internal URL for the sharepoint site.  Hope this helps a little bit more.
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Expert Comment

by:Jamie McAllister MVP
ID: 37724485
From what you say it still seems to say Browser settings/Browser Proxy settings or some security issue.

I'll see if I can dig anything up.
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Accepted Solution

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mickantone earned 0 total points
ID: 37725814
Another update - even calendar updates or posting of new items is taking 2 to 3 minutes to go to the http://companyweb URL.  Again, Google Chrome and utilzing the external URL from these same machines can complete the same tasks in seconds.
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Author Closing Comment

by:mickantone
ID: 38953047
I haven't answered the question....but if I utilze the external URL all the way around then the response works correctly.
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