troubleshooting Question

problem with nt4 server getting stuck at "writing unsaved data to disk"

Avatar of richardstuartpowell
richardstuartpowellFlag for United Kingdom of Great Britain and Northern Ireland asked on
Windows OS
4 Comments1 Solution317 ViewsLast Modified:
dear experts

try not to laugh but we still have a number of nt4 servers in our company and recently (over the last 3 weeks or so) we've been experiencing some major issues with all of them.

NB: these servers were all physical and now they have been virtualised (P2V) onto ESX servers.

these servers run an application called emslink and for some bizarre reason the server will run perfectly for about a week and then suddenly the CPU hits 100% and the application that the servers are running fails.  we checked task manager when the application died and we've managed to work out that the CPU hits 100% because the emslink.exe process is using all of the CPU (and then the server runs out of resources and the application fails).

this problem with the emslink.exe process using 100% CPU has been seen before and normally to resolve the problem we would just connect to the server using PCAnywhere and just reboot it, but now we are experiencing a second issue and that is that when you try to reboot the server it gets stuck at "writing unsaved data to the disk" or something like that and won't shutdown / restart.  The only way we can restart the server is to connect to the hypervisor (esx 4.1 / vsphere client) and reset the virtual machine.  

We've not had these issues before and I can't work out what the problem is or why it's happening now.

Please help.

All servers run SP6a and windows nt4 server.

Thanks

Richard S Powell
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 4 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 4 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros