iTunes will not run
Posted on 2012-03-15
I have trouble with iTunes
iTunes will not start: it apparently opens, the music library is all listed, but nothing is selectable, nothing can be done from that point. Cannot close it. Have to invoke task manager to end it (Task Manager reports that it is not responding).
Computer is Dell XPS 8300, i7 processor, OS is Windows 7 64bit.
I have tried re-installing, does not fix the problem. Following other EE published suggestions, tried re-installing from a new account set up for this purpose, does not fix it.
The problem has got to this stage without any clear event that might have caused the failure. When originally loaded 4 months ago it did work, but always seemed very unstable, crashing many times during normal operation, with Windows reporting that iTunes has stopped working, and is seeking a solution to the problem (it never succeeded). This has always limited its usefulness, but I did get my old iTunes library and media transferred from old XP computer, and the iPod Touch synced after a bit of grief .
Some applications have been installed since iTunes was installed, which is all I can think of. It has been updated once since initial install (to v 10.5.3.3) but that did not seem to affect this problems progression
Example of odd symptom. I could add a short movie (~1 minute) to the library, but trying to add a 6 minute move crashed iTunes. This was repeatable ad nauseum. I think both movies were same technically, having come from same application/source.
PS: I just tried opening iTunes again: it got as far asking me if I wanted to download v10.6 (I declined), then started of downloading some tunes from iTunes store (previously purchased from the iPod) then crashed part way through that download (“iTunes has stopped working correctly, the program will be stopped, Windows is seeking a solution and will notify you is it finds one”).
I have an iPod touch which has now lost its “umbilical cord”.
Can you help me? Is there any known incompatibility with Win7?