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Outlook Out-Of-Office not playing nicely with name change

Posted on 2012-03-15
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Last Modified: 2012-03-26
Hi All

We have an interesting issue with the out-of-office assistant :-

We recently migrated from Exchange 2003 to 2010.

A user has a laptop, running XP SP3 and Office 2007, running on cached account mode, was able to activate OOO without problems, from the laptop.

We've also added online archiving (personal archive) to the user's account and no problems.

Since we did a name change on the user's surname, the OOO has kicked up with the classic "Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later."

This happens when the user tries to call up the OOO assistant from the laptop, when it is on the network, at the office.

Using the OWA console, from another machine / tablet is fine and the OOO allows you in.

Disabling cached account mode on the laptop allows you in to OOO.

Putting cached account mode back on, brings the error back into play, and the user is forced to use OWA to set OOO.

We've tried redoing the Outlook profile on the laptop, with the new surname - no joy.

From looking around, it looks like OOO and cached account mode don't play nicely, but if it worked before we did a name change, then what's up now ?

Any ideas ?

Many thanks for your assistance.
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Question by:DoveSupport
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Expert Comment

by:Steve
ID: 37724408
could be a few things but try the outlook connection test, to confirm if there is a problem connecting to any of the webservices used for OOO.

Hold down the CTRL key while right clicking on the outlook icon in the tray. you should get the 'test e-mail autoconfiguration' option. this lets you run tests and advises any issues with connecting to autodiscover/EWS/web services.
Im guessing this will point you in the right direction, and cant rule out the old autodiscover problems that so many have had.
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Author Comment

by:DoveSupport
ID: 37725918
Hi Totallytonto. I've looked at the autodiscover and can't see anything shouting out "fix me !"
I also find it strange that the inclusion of cached account mode has the undesired negative effect. Is this a known hiccup, or am I catching red herrings for supper ?
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Accepted Solution

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Steve earned 300 total points
ID: 37733496
Cached accounts have different needs. particularly with things like the offline address book.
Have you done the test as advised above?
Please post the results, after removing any personal info.
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Author Closing Comment

by:DoveSupport
ID: 37765237
Ok, so the user has now been left without cached account mode for Outlook, and can set Out of Office from both OWA and Outlook. I didn't get to run the connection tests, but the user is now happy, so there we go.

Thanks for the advice. I'm sure I'll use it next time !
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