Solved

Outlook Out-Of-Office not playing nicely with name change

Posted on 2012-03-15
4
385 Views
Last Modified: 2012-03-26
Hi All

We have an interesting issue with the out-of-office assistant :-

We recently migrated from Exchange 2003 to 2010.

A user has a laptop, running XP SP3 and Office 2007, running on cached account mode, was able to activate OOO without problems, from the laptop.

We've also added online archiving (personal archive) to the user's account and no problems.

Since we did a name change on the user's surname, the OOO has kicked up with the classic "Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later."

This happens when the user tries to call up the OOO assistant from the laptop, when it is on the network, at the office.

Using the OWA console, from another machine / tablet is fine and the OOO allows you in.

Disabling cached account mode on the laptop allows you in to OOO.

Putting cached account mode back on, brings the error back into play, and the user is forced to use OWA to set OOO.

We've tried redoing the Outlook profile on the laptop, with the new surname - no joy.

From looking around, it looks like OOO and cached account mode don't play nicely, but if it worked before we did a name change, then what's up now ?

Any ideas ?

Many thanks for your assistance.
0
Comment
Question by:DoveSupport
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 27

Expert Comment

by:Steve
ID: 37724408
could be a few things but try the outlook connection test, to confirm if there is a problem connecting to any of the webservices used for OOO.

Hold down the CTRL key while right clicking on the outlook icon in the tray. you should get the 'test e-mail autoconfiguration' option. this lets you run tests and advises any issues with connecting to autodiscover/EWS/web services.
Im guessing this will point you in the right direction, and cant rule out the old autodiscover problems that so many have had.
0
 
LVL 1

Author Comment

by:DoveSupport
ID: 37725918
Hi Totallytonto. I've looked at the autodiscover and can't see anything shouting out "fix me !"
I also find it strange that the inclusion of cached account mode has the undesired negative effect. Is this a known hiccup, or am I catching red herrings for supper ?
0
 
LVL 27

Accepted Solution

by:
Steve earned 300 total points
ID: 37733496
Cached accounts have different needs. particularly with things like the offline address book.
Have you done the test as advised above?
Please post the results, after removing any personal info.
0
 
LVL 1

Author Closing Comment

by:DoveSupport
ID: 37765237
Ok, so the user has now been left without cached account mode for Outlook, and can set Out of Office from both OWA and Outlook. I didn't get to run the connection tests, but the user is now happy, so there we go.

Thanks for the advice. I'm sure I'll use it next time !
0

Featured Post

Optimize your web performance

What's in the eBook?
- Full list of reasons for poor performance
- Ultimate measures to speed things up
- Primary web monitoring types
- KPIs you should be monitoring in order to increase your ROI

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
how to add IIS SMTP to handle application/Scanner relays into office 365.
Suggested Courses

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question