troubleshooting Question

Outlook Out-Of-Office not playing nicely with name change

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DoveSupport asked on
ExchangeOutlookWindows Server 2003
4 Comments1 Solution424 ViewsLast Modified:
Hi All

We have an interesting issue with the out-of-office assistant :-

We recently migrated from Exchange 2003 to 2010.

A user has a laptop, running XP SP3 and Office 2007, running on cached account mode, was able to activate OOO without problems, from the laptop.

We've also added online archiving (personal archive) to the user's account and no problems.

Since we did a name change on the user's surname, the OOO has kicked up with the classic "Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later."

This happens when the user tries to call up the OOO assistant from the laptop, when it is on the network, at the office.

Using the OWA console, from another machine / tablet is fine and the OOO allows you in.

Disabling cached account mode on the laptop allows you in to OOO.

Putting cached account mode back on, brings the error back into play, and the user is forced to use OWA to set OOO.

We've tried redoing the Outlook profile on the laptop, with the new surname - no joy.

From looking around, it looks like OOO and cached account mode don't play nicely, but if it worked before we did a name change, then what's up now ?

Any ideas ?

Many thanks for your assistance.
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