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Asante Intracore 36240 switch

Posted on 2012-03-15
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Last Modified: 2013-06-13
Hello,

My client has a Asante Intracore 36240 switch and he is not sure what he did but the switch stop working. It loads passing the uncompressed stage; then it just hungs there. Is there a way to reset to the factory default and erase all the config? There is no reset button in the back of the switch. Thx
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Question by:mynet
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Accepted Solution

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Callandor earned 2000 total points
ID: 37726090
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Author Comment

by:mynet
ID: 37726607
I cannot even get to the console# prompt. I just hang.
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LVL 69

Expert Comment

by:Callandor
ID: 37726930
Did you try the alternative?

"If we don't have a console, things get a little trickier. Connect your
terminal emulator and bounce the switch. After it finishes the POST,
enter a Ctrl-U"
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Author Comment

by:mynet
ID: 37727088
Could not get the Ctrl-U to work? It just loaded too fast.
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LVL 69

Expert Comment

by:Callandor
ID: 37727185
You'll have to try a few times, since there doesn't seem to be any other way.  I don't have any other ideas, so contact Asante's support if you can't get in: http://www.asante.com/_n/support_supContactform.asp
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Author Comment

by:mynet
ID: 37727574
They don't want to provide support because the switch is end-of-support
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LVL 69

Expert Comment

by:Callandor
ID: 37727799
I don't understand how they can't even tell you how to reset the switch - the least they can do is direct you to an FAQ or something.  This has to be a common question.  It looks like you'll have to keep trying the ctrl-U if Asante isn't going to help.
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