troubleshooting Question

Creating and opening a new pst in Outlook 2010 loses autocomplete

Avatar of Glen_TTL
Glen_TTL asked on
OutlookMicrosoft Applications
4 Comments1 Solution530 ViewsLast Modified:
A customer was having problems with their pst file that a compact and a repair was not resolving.  So we thought we could open a new pst.  We did this and set it as default.  We found that the e-mails were still being sent from the old pst, so we removed the old pst.  As soon as we did that we lost the autocomplete.  The customer would like to view their old e-mails, so we would like to keep that pst open, but have the new one as default.

Is there any way to collect the old autocomplete file and bring it into the new pst.

There is just one profile, called Outlook - no new profile was created for the new pst file.

The customer is using Outlook 2010.
ASKER CERTIFIED SOLUTION
Kruno Džoić
System Engineer

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 4 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 4 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros