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WSUS 3.0 SP2 needs repair/unable to reinstall

Posted on 2012-03-15
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Last Modified: 2013-02-19
I had WSUS setup on a window server 2008 R2 x64 server. It was having trouble and I was unable to repair so I decided to try and reinstall and start new.

I used the following links to attempt uninstall of WSUS 3.0 SP2 and windows internal database.

http://technet.microsoft.com/en-us/library/dd939818(WS.10).aspx
http://blogs.technet.com/b/sus/archive/2008/11/05/how-to-manually-remove-all-of-wsus.aspx

Now the role still shows up in server manager and I am unable to remove the role. I restarted the server and I am still unable to remove. I also tried downloading WSUS 3 SP2 and running the installer, it fails. The log it provides is below.


2012-03-15 11:55:14  Success   MWUSSetup          Validating pre-requisites...
2012-03-15 11:55:14  Error     MWUSSetup          WSUS is outdated. But this will not block setup (Error 0x00000000: The operation completed successfully.)
2012-03-15 11:55:17  Success   MWUSSetup          ReportViewer is not installed on this machine
2012-03-15 11:55:17  Success   MWUSSetup          ReportViewer is not installed on this machine
2012-03-15 11:55:31  Success   MWUSSetup          Initializing installation details
2012-03-15 11:55:31  Success   MWUSSetup          Skipping Asp.Net install since not running on win2k3...
2012-03-15 11:55:31  Success   MWUSSetup          Installing wYukon using ocsetup
2012-03-15 11:55:31  Success   MWUSSetup          Installing Windows Internal database using ocsetup with command line as "ocsetup "WSSEE" /quiet /norestart"
2012-03-15 11:55:37  Error     MWUSSetup          The process ocsetup "WSSEE" /quiet /norestart returned error: 0x643 (Error 0x80070643: Fatal error during installation.)
2012-03-15 11:55:37  Error     MWUSSetup          ExecCmd failed (Error 0x80070643: Fatal error during installation.)
2012-03-15 11:55:37  Error     MWUSSetup          Install Windows Internal database: Failed to execute "ocsetup "WSSEE" /quiet /norestart" (Error 0x80070643: Fatal error during installation.)
2012-03-15 11:55:37  Error     MWUSSetup          CInstallDriver::PerformSetup: Installation of wYukon failed (Error 0x80070643: Fatal error during installation.)
2012-03-15 11:55:37  Error     MWUSSetup          CSetupDriver::LaunchSetup: Setup failed (Error 0x80070643: Fatal error during installation.)
2012-03-15 11:55:40  Error     MWUSSetup          DoInstall: Wsus setup failed (Error 0x80070643: Fatal error during installation.)


I have searched all over the internet looking for a way to reinstall WSUS but I am making no progress at this point.

How do I get WSUS installed again? I am assuming I will need to manually remove what is left of windows internal database and WSUS but I have found nothing explaining what reg keys to modify and what files to remove.

Thanks,

Justin
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Question by:JustinGSEIWI
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11 Comments
 
LVL 28

Expert Comment

by:Michael Pfister
ID: 37770777
Did you try to install via "Add roles" or via the Stand-Alone installer?
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LVL 28

Expert Comment

by:Michael Pfister
ID: 37770793
Try to install the databse in a separate step, see

http://www.experts-exchange.com/ITPro/IT_Administration/Q_24911652.html
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Author Comment

by:JustinGSEIWI
ID: 37772050
I have tried installing via a stand alone installer. It is worth noting that my WSUS install used internal database. I removed WSUS and the internal database and now I want to reinstall WSUS and use SQL. SQL is already installed and functioning on the server. However, when I try to do a stand alone installer, where it says "use an existing database server on this computer" is grayed out and I am only able to select windows internal database option. I am not sure why this is the case.

When I go to add server role, WSUS is checked as if it is already installed. However, I have manually removed it and I know it is not installed. I go to remove server role and WSUS is not an option to remove. If I check server features, internal database is removed. The error log I posted above is from trying to install using windows internal database since that is my only option.

How can I get the WSUS installer to allow me to use the SQL database?

I checked the link above but I am logged in as administrator of the domain. Permissions should not be an issue. I also checked other links from the link above and had no luck.

Thanks,

Justin
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LVL 28

Assisted Solution

by:Michael Pfister
Michael Pfister earned 200 total points
ID: 37785678
Did you add the administrators group to the system admins of the SQL server?

Which SQL version did you install? Mixed or Windows Authentication?

Check if you have a reg key named
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Update Services\Server\Setup
If yes, back it up and delete the entire key.


Check the installing users temp folder (%TEMP%) for additional log files
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Author Comment

by:JustinGSEIWI
ID: 37787546
The domain administrator is added as a sysadmin for SQL server. I am using windows authentication for the SQL server.

I found the reg key you mentioned and deleted it. Once I did that, the role was removed from server manager and it was an option to install again.

I tried to add the role again and I received the following error.

"The update could not be found. There may be a network connection issue."

Since I received the above error, I thought I would try to install WSUS SP 2 manually. When I do, I am still unable to choose the local SQL instance to place the database in. It is grayed out.

So I choose to continue by installing internal database since it is my only option and it still fails. The following was in the log.


2012-03-30 09:10:35  Error     MWUSSetup          DoInstall: Wsus setup failed (Error 0x80070642: User cancelled installation.)
2012-03-30 09:46:23  Success   MWUSSetup          Validating pre-requisites...
2012-03-30 09:46:23  Error     MWUSSetup          Failed to determine if an higher version of WSUS is installed. Assuming it is not... (Error 0x80070002: The system cannot find the file specified.)
2012-03-30 09:46:23  Error     MWUSSetup          WSUS is outdated. But this will not block setup (Error 0x00000000: The operation completed successfully.)
2012-03-30 09:46:32  Success   MWUSSetup          ReportViewer is not installed on this machine
2012-03-30 09:46:32  Success   MWUSSetup          ReportViewer is not installed on this machine
2012-03-30 09:47:25  Success   MWUSSetup          Initializing installation details
2012-03-30 09:47:25  Success   MWUSSetup          Skipping Asp.Net install since not running on win2k3...
2012-03-30 09:47:25  Success   MWUSSetup          Installing wYukon using ocsetup
2012-03-30 09:47:25  Success   MWUSSetup          Installing Windows Internal database using ocsetup with command line as "ocsetup "WSSEE" /quiet /norestart"
2012-03-30 09:47:39  Error     MWUSSetup          The process ocsetup "WSSEE" /quiet /norestart returned error: 0x643 (Error 0x80070643: Fatal error during installation.)
2012-03-30 09:47:39  Error     MWUSSetup          ExecCmd failed (Error 0x80070643: Fatal error during installation.)
2012-03-30 09:47:39  Error     MWUSSetup          Install Windows Internal database: Failed to execute "ocsetup "WSSEE" /quiet /norestart" (Error 0x80070643: Fatal error during installation.)
2012-03-30 09:47:39  Error     MWUSSetup          CInstallDriver::PerformSetup: Installation of wYukon failed (Error 0x80070643: Fatal error during installation.)
2012-03-30 09:47:39  Error     MWUSSetup          CSetupDriver::LaunchSetup: Setup failed (Error 0x80070643: Fatal error during installation.)

I do have the SQL SP4 update which tried to install via automatic updates and failed. I am wondering if this failed update is making it so I cannot choose SQL during WSUS setup?

I can't try to force this update to install until Monday or Tuesday evening. So we will not know until then and only if I am successful with getting the update to install.

Also, once I get this working, should I reuse the database that was used with the previous install or should I create a new one?

Thanks,

Justin
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LVL 28

Expert Comment

by:Michael Pfister
ID: 37788458
You can keep the downloaded patches but drop the database.

The standalone installer should have written some logs for the internal database (Yukon*.log or WSUSYukon*.log) to the installation users %temp% folder.
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Accepted Solution

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JustinGSEIWI earned 0 total points
ID: 37817702
I now have WSUS working.

I think it was a combination of a couple of things. Firstly, mpfister suggested to delete the reg key and that removed the role from the server manager.

Then I manually went into the C:\Windows\SoftwareDistribution\Download directory and found the update that automatic updates was trying to install for SQL 2005. The update was SP4. I am not sure if this helped or not. Once I successfully got SQL 2005 to SP4, I tred running the WSUS install manually again.

When I got to the point where the WSUS install asked me where to place the database, I selected to put it on a remote server and typed (local) for the server name. This successfully connected and then the WSUS install eventually finished.

WSUS is now running on my server.

Thanks,

Justin
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Author Closing Comment

by:JustinGSEIWI
ID: 37831712
I eventually was able to get WSUS manually installed by selecting to install the database on a remote server and then typing in (local) to use the local SQL instance.
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Expert Comment

by:Porcupine
ID: 38905226
I had the same problem and it seems I solved it (at least in my scenario it worked).
1) Find this tree in registry:
HKLM\SOFTWARE\Microsoft\Update Services\Server\Setup
2) Change value of this key "wYukonInstalled" from 1 to 0
3) Try to install WSUS 3.0 (it will perform ininstall first and install at second run)
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