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Issue's with Power Point 2003

Posted on 2012-03-15
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Last Modified: 2012-05-28
I have a citrix server running on a Windows Server 2003 with Office 2003 installed. After running without any problems for years and without any GPO changes, Power point and only power point started to crash whenever it was opened. Every other office 2003 program works without any issues.

After doing some testing I found the issue to be a setting somewhere in a GPO. I can remove the GPO and power point works, readd the GPO and power point crashes.

The GPO it's self is pretty extensive as far as Computer Configuration's go so trying to eliminate 1 setting at a time would be counter productive. Has anyone else seen an issue similar to this and any idea's as far as what Computer config settings could be causing it?

Event viewer hasn't been any help on the manner.

Attached is the export of the GPO.
XEN-App.xlsx
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Question by:asuring
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Expert Comment

by:Echo_S
ID: 37729096
I don't really know anything about GPO, but I do know PPT.

Do you see an error message when it crashes? That may give us a hint as to where the issue lies.

I'd guess video drivers, hardware acceleration, or a utility or add-in of some sort that PPT doesn't like. I believe all of these could be set via GPO, no?
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Expert Comment

by:andrewmcc
ID: 37729477
Do you have any plugins installed which might account for the error?
We've had some users on Citrix have modified ICA connections preset which were updated and hence had issues, something to do with third party plugins for Office.
On some users, the solution was to reset their profile within Citrix then the problem was bypassed, though in other cases it was not the issue, seems to be also related to access permissions within Active Directory (the users did not have access rights to create temporary files within where they were using Powerpoint (the install oversion of Office we have is an Enterprise one, though the likes of Powerpoint, Publisher, Visio and Project etc all seem to be standalone installations which were the way it was setup in the first place.
The AD users have a Group Policy specifically for Powerpoint, though removing and re-applying sometimes resets it, we've got a group of power users who seem to have a modified version of Powerpoint with some third party plugins - they have problems at random.
One thing to try is to explore the c:\ or userprofile folders, try and run the shortcut from the program folder or the user group start menu folder (via explorer not start menu) and see if it works.  (Part of the old power user group, office admin people had Office 2000.... so the application shortcuts were part referring to Office 2000 and not Office 2003.....
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Author Comment

by:asuring
ID: 37754206
No there are no plugins, In addition we've reinstalled the application, ran repair..etc.. We've also gone in and reset their profile's. (This issue is also affecting new users as well.)

We also have 4 other citrix servers setup in the exact same way, same patch level, same applications installed, sitting in the same OU with the same GPO's but different user base. The issue is only happening to this one 2 server citrix group.

If I take a user who's having this issue and I have them try to login to a different group of citrix servers they do no have the issue.

I will try your fix regarding the shortcut and will update this when I have the results.
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Accepted Solution

by:
asuring earned 0 total points
ID: 38003128
We were never able to get this resolved. We ended up eliminating the Citrix server and moving to a VDi solution.
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Author Closing Comment

by:asuring
ID: 38018152
We were not able to resolve this issue.
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