We have a tool called CRC Tool, where we can create change request cases, troubleshoot cases etc. In this, there is an option to add attachment and view it. Most of the cases, I can view the attachment without any problem. But, in some cases, when I click on the attachment, it does nothing. Did you have such problems in the past. Please try to help me anyway you can. Thank you very much in advance.
Is the "CRC Tool" software that was created specially for your company or is it retail software?
If it is retail software, could you point us to the developer's website.
I don't know how much we might be able to help, but we will certainly need some extra information to explain how the software works.
Does this software run as a "web" application in a web browser or is it completely self contained with all its own interfaces and dialogs?
I am not sure what you mean by "there is an option to add attachment and view it".
Does this allow you to add your own attachments from existing files on your computer or from other network drives, or does this function only allow you to generate a "change request report" within the software and attach it to a message which you then share with others?
Does this software have its own internal messaging system to which it attaches files or does it call the default email client and insert the files as attachments in the new message?
What are the file extensions of the attachments that the application suite creates?
Does the software just create one type of file with the same extension every time, or can there be several different types of files that it attaches?
These are the kind of things we need to know in order to assess whether this is something we could suggest solutions for or if only the creator of the software can explain and fix.