Solved

Open attachments

Posted on 2012-03-15
9
357 Views
Last Modified: 2012-05-27
Hi Experts,
We have a tool called CRC Tool, where we can create change request cases, troubleshoot cases etc.  In this, there is an option to add attachment and view it.  Most of the cases, I can view the attachment without any problem.  But, in some cases, when I click on the attachment, it does nothing.   Did you have such problems in the past.  Please try to help me anyway you can.  Thank you very much in advance.
0
Comment
Question by:RadhaKrishnaKiJaya
  • 5
9 Comments
 
LVL 38

Expert Comment

by:BillDL
ID: 37730122
Hello Radha

Is the "CRC Tool" software that was created specially for your company or is it retail software?
If it is retail software, could you point us to the developer's website.

I don't know how much we might be able to help, but we will certainly need some extra information to explain how the software works.

Does this software run as a "web" application in a web browser or is it completely self contained with all its own interfaces and dialogs?

I am not sure what you mean by "there is an option to add attachment and view it".
Does this allow you to add your own attachments from existing files on your computer or from other network drives, or does this function only allow you to generate a "change request report" within the software and attach it to a message which you then share with others?

Does this software have its own internal messaging system to which it attaches files or does it call the default email client and insert the files as attachments in the new message?

What are the file extensions of the attachments that the application suite creates?

Does the software just create one type of file with the same extension every time, or can there be several different types of files that it attaches?

These are the kind of things we need to know in order to assess whether this is something we could suggest solutions for or if only the creator of the software can explain and fix.

Bill
0
 

Author Comment

by:RadhaKrishnaKiJaya
ID: 37730230
Thank you Bill for your help, I will update you on this.  Thank you again.
0
 

Author Comment

by:RadhaKrishnaKiJaya
ID: 37738256
Bill,
- I think it is a general tool, but customised to some extent for my company.
- Yes, it runs on web as application on web browser.
- Just like in outlook, yahoo, hotmail etc., you can Attach any file and View them on a click.
- It is capable of attaching any files, from local machine and Network as well.
- It does not call any other email client to attach the message.  It has got its own machenism.
- I am not sure about your question, but as I undrstood, It is able to attach any files .htm, .msg, .doc, notepad etc. etc. and we can read it upon attachment.

Just to let you know, I was able to get some of those files (non working) and attached them.  After that I tried to view it and all of them worked fine.

Please let me know if you get some idea.  Thank you very much again.
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 
LVL 7

Expert Comment

by:whosbetterthanme
ID: 37773611
There are a few things that may be going on here:

1. Assuming that the program is web-based, perhaps the file name has a character in it that might be causing a problem such as # or &
2. Perhaps the attachment might be considered "unsafe" such as zip, exe or vbs?
3. Does the file have an extension? If not it might be a problem.
0
 

Author Comment

by:RadhaKrishnaKiJaya
ID: 37778427
Hi whosbetterthanme,
Thank you for your time.  I checked the files.  The extension of the files are *.htm and *.msg files.   Yes, they do have # and & characters.  But, same files when attached again, they just worked fine.  Also, it is very common for the *.htm files to contain such characters.  Do you think of anything else?  Thank you again.
0
 

Accepted Solution

by:
RadhaKrishnaKiJaya earned 0 total points
ID: 37998636
Thank you guys for your wonderful help.  But the solution is different than what we thought of.  The issue was, the application was moved to a different server.  In the new server, there was no D drive.  So, it was not able to access find the file and open it.  Thank you again for your help.
0
 

Author Closing Comment

by:RadhaKrishnaKiJaya
ID: 38016179
Solution details already described.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
These days, all we hear about hacktivists took down so and so websites and retrieved thousands of user’s data. One of the techniques to get unauthorized access to database is by performing SQL injection. This article is quite lengthy which gives bas…
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…
Learn how to create flexible layouts using relative units in CSS.  New relative units added in CSS3 include vw(viewports width), vh(viewports height), vmin(minimum of viewports height and width), and vmax (maximum of viewports height and width).

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question