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Office 2007 "ribbon circle" doesn't open when using Word

Posted on 2012-03-15
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Last Modified: 2012-06-25
We have Microsoft Office 2007 installed on a virtual PC (windows xp 64 bit).  We can open a document and edit.   However, when we click on the start circle in the upper left hand side of the page, it doesn't open a menu list.   Have googled but can't find anything on this.  Everything works in the program except this.
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Question by:jcrdsl77
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Expert Comment

by:etech0
ID: 37730258
Try pressing alt and then f.
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jcrdsl77 earned 0 total points
ID: 37778318
Alt-f doesn't bring up the menu, however, we found that this problem has something to do with our connection to the virtual pc.   We use UltraVnc and RealVNC to connect so that 2 people can see the desktop at the same time from 2 remote locations.   When we use Microsoft RDP, clicking on the circle DOES bring up the menu list.  However, 2 people using RDP cannot see the same desktop  at the same time.

The strange thing is though, (when using VNC) and you press the Alt key, and press the "x" key it does respond with the "exit" dialog box, but, you can't see the menu list.

I'm going to try various options in VNC and respond back.
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Author Comment

by:jcrdsl77
ID: 38104705
Trying different options in VNC or UltraVNC didn't change the problem, so, it appears VNC or UltraVNC are not allowing the Office 2007 "file list" display
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Author Closing Comment

by:jcrdsl77
ID: 38119658
After a long period of time, no one responded.  I couldn't find any other solution to this problem.
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