taverny
asked on
Remote Desktop issues
Hi Experts ,
I have a home user who is trying to do a remote desktop to different servers, but none of the connection works . If I try from my computer outside or inside my network it works fine. and also it used to work at his home.
when trying to fix it I found alot of malaware so I cleaned the computer and now everything is cleaned but I think some of the file for the RDP client has been corrupted , how would you reinstall or fix RDP for it to work again.
I can't find any solution online: here is the message on his screen after trying to connect to an RDP host.
"Remote Desktop Disconnected"
"This computer can't connect to the remore computer."
"try connecting again. If the problem continues, contact the own er of the remote computer or your network administrator."
thanks
I have a home user who is trying to do a remote desktop to different servers, but none of the connection works . If I try from my computer outside or inside my network it works fine. and also it used to work at his home.
when trying to fix it I found alot of malaware so I cleaned the computer and now everything is cleaned but I think some of the file for the RDP client has been corrupted , how would you reinstall or fix RDP for it to work again.
I can't find any solution online: here is the message on his screen after trying to connect to an RDP host.
"Remote Desktop Disconnected"
"This computer can't connect to the remore computer."
"try connecting again. If the problem continues, contact the own er of the remote computer or your network administrator."
thanks
ASKER
Windows XP Service pack 3 Home edition
Download a fresh copy of the client from here: http://support.microsoft.com/kb/925876
Uninstall the original version.
Install this one.
That should work ok on XP.
Uninstall the original version.
Install this one.
That should work ok on XP.
ASKER
How do you uninstall it first?
If it was installed in the convetional way, you should find the uninstall option under add/remove programs.
If not, just run this installer - it should take care of your previous install.
If not, just run this installer - it should take care of your previous install.
ASKER
it;s not under add/remove . how do I run the uninstaller?
ASKER CERTIFIED SOLUTION
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ASKER
I did , that didn't work. so I decided to uniinstall SP3 and try to install after and it still doesn't work . any other suggestion?
ASKER
Thank you
What Operating system are you using?