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Remote Desktop issues

Hi Experts ,
I have a home user who is trying to do a remote desktop to different servers, but none of the connection works . If I try from my computer outside or inside my network it works fine. and also it used to work at his home.

when trying to fix it I found alot of malaware so I cleaned the computer and now everything is cleaned but I think some of the file for the RDP client has been corrupted , how would you reinstall or fix RDP for it to work again.

I can't find any solution online: here is the message on his screen after trying to connect to an RDP host.

"Remote Desktop Disconnected"
"This computer can't connect to the remore computer."
"try connecting again. If the problem continues, contact the own er of the remote computer or your network administrator."

thanks
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taverny
Asked:
taverny
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1 Solution
 
Dav GrayIT ManagerCommented:
Hi,

What Operating system are you using?
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tavernyAuthor Commented:
Windows XP Service pack 3 Home edition
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Dav GrayIT ManagerCommented:
Download a fresh copy of the client from here: http://support.microsoft.com/kb/925876
Uninstall the original version.
Install this one.

That should work ok on XP.
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tavernyAuthor Commented:
How do you uninstall it first?
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Dav GrayIT ManagerCommented:
If it was installed in the convetional way, you should find the uninstall option under add/remove programs.

If not, just run this installer - it should take care of your previous install.
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tavernyAuthor Commented:
it;s not under add/remove . how do I run the uninstaller?
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Dav GrayIT ManagerCommented:
Just run the installer from the new version, this should take care of your previous installation.
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tavernyAuthor Commented:
I did , that didn't work. so I decided to uniinstall SP3 and try to install after and it still doesn't work . any other suggestion?
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tavernyAuthor Commented:
Thank you
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