Solved

Remote Desktop issues

Posted on 2012-03-15
9
323 Views
Last Modified: 2012-03-28
Hi Experts ,
I have a home user who is trying to do a remote desktop to different servers, but none of the connection works . If I try from my computer outside or inside my network it works fine. and also it used to work at his home.

when trying to fix it I found alot of malaware so I cleaned the computer and now everything is cleaned but I think some of the file for the RDP client has been corrupted , how would you reinstall or fix RDP for it to work again.

I can't find any solution online: here is the message on his screen after trying to connect to an RDP host.

"Remote Desktop Disconnected"
"This computer can't connect to the remore computer."
"try connecting again. If the problem continues, contact the own er of the remote computer or your network administrator."

thanks
0
Comment
Question by:taverny
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
9 Comments
 
LVL 5

Expert Comment

by:Dav Gray
ID: 37726397
Hi,

What Operating system are you using?
0
 

Author Comment

by:taverny
ID: 37726409
Windows XP Service pack 3 Home edition
0
 
LVL 5

Expert Comment

by:Dav Gray
ID: 37726447
Download a fresh copy of the client from here: http://support.microsoft.com/kb/925876
Uninstall the original version.
Install this one.

That should work ok on XP.
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 

Author Comment

by:taverny
ID: 37727049
How do you uninstall it first?
0
 
LVL 5

Expert Comment

by:Dav Gray
ID: 37727078
If it was installed in the convetional way, you should find the uninstall option under add/remove programs.

If not, just run this installer - it should take care of your previous install.
0
 

Author Comment

by:taverny
ID: 37727502
it;s not under add/remove . how do I run the uninstaller?
0
 
LVL 5

Accepted Solution

by:
Dav Gray earned 500 total points
ID: 37730877
Just run the installer from the new version, this should take care of your previous installation.
0
 

Author Comment

by:taverny
ID: 37730896
I did , that didn't work. so I decided to uniinstall SP3 and try to install after and it still doesn't work . any other suggestion?
0
 

Author Closing Comment

by:taverny
ID: 37778930
Thank you
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Remote Apps is a feature in server 2008 which allows users to run applications off Remote Desktop Servers without having to log into them to run the applications.  The user can either have a desktop shortcut installed or go through the web portal to…
Remote Desktop Connections allow you to control remote host machines via the magic of the Internet and RDP (Remote Desktop Protocol). For the purposes of this article we will assume you are connecting from your home PC or laptop to a remote offic…
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
NetCrunch network monitor is a highly extensive platform for network monitoring and alert generation. In this video you'll see a live demo of NetCrunch with most notable features explained in a walk-through manner. You'll also get to know the philos…

724 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question