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Remote Desktop issues

Posted on 2012-03-15
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Last Modified: 2012-03-28
Hi Experts ,
I have a home user who is trying to do a remote desktop to different servers, but none of the connection works . If I try from my computer outside or inside my network it works fine. and also it used to work at his home.

when trying to fix it I found alot of malaware so I cleaned the computer and now everything is cleaned but I think some of the file for the RDP client has been corrupted , how would you reinstall or fix RDP for it to work again.

I can't find any solution online: here is the message on his screen after trying to connect to an RDP host.

"Remote Desktop Disconnected"
"This computer can't connect to the remore computer."
"try connecting again. If the problem continues, contact the own er of the remote computer or your network administrator."

thanks
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Question by:taverny
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9 Comments
 
LVL 5

Expert Comment

by:Guyver-it
ID: 37726397
Hi,

What Operating system are you using?
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Author Comment

by:taverny
ID: 37726409
Windows XP Service pack 3 Home edition
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LVL 5

Expert Comment

by:Guyver-it
ID: 37726447
Download a fresh copy of the client from here: http://support.microsoft.com/kb/925876
Uninstall the original version.
Install this one.

That should work ok on XP.
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Author Comment

by:taverny
ID: 37727049
How do you uninstall it first?
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LVL 5

Expert Comment

by:Guyver-it
ID: 37727078
If it was installed in the convetional way, you should find the uninstall option under add/remove programs.

If not, just run this installer - it should take care of your previous install.
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Author Comment

by:taverny
ID: 37727502
it;s not under add/remove . how do I run the uninstaller?
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Accepted Solution

by:
Guyver-it earned 500 total points
ID: 37730877
Just run the installer from the new version, this should take care of your previous installation.
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Author Comment

by:taverny
ID: 37730896
I did , that didn't work. so I decided to uniinstall SP3 and try to install after and it still doesn't work . any other suggestion?
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Author Closing Comment

by:taverny
ID: 37778930
Thank you
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