troubleshooting Question

Corrupt Symantec Endpoint Protection (SEP) Definitions on 1 Server

Avatar of manic_andy
manic_andyFlag for New Zealand asked on
Anti-Virus AppsWindows Server 2003
5 Comments1 Solution6557 ViewsLast Modified:
Hey,

I've got all my desktops/servers protected with Symantec Endpoint Protection 11.1 and has been working fine for over 18 months.  Occasionally I'll get one client report a corrupt definition, so I usually just run the intelligent updater on them and it resolves it.

Problem is I now have 1 client (my main file server and DC) where the defs are corrupt and I can't resolve it.  I have tried,

1.

Running the intelligent updater - no effect

2.

Stopping EndPoint - Doing this - http://www.symantec.com/business/support/index?page=content&id=TECH103176&locale=en_US - Same problem, after a few mins it reports corrupt defs.

3.

Doing the same as above but running the intelligent updater afterwards - same problem
I'm a little lost now.  No other servers/clients report the same problem and they all use the same definitions.

I get event ID 40 - Symantec Endpoint Protection has determined that the virus definitions are missing on this computer. This computer will remain unprotected from viruses until virus definitions are downloaded to this computer.Application has encountered an error.

and event ID 4 - SRTSP - Error loading virus definitions.

Any suggestions?

Thanks,

Andy
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