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PDFs not printing correctly for multiple pages

Posted on 2012-03-15
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Last Modified: 2012-03-24
We have two users who when printing multiple PDF pages the first page will come out fine but the rest will look like a postage stamp.  The output is reduced in size and in a corner on the pages.  We have multiple users with the same version of Adobe and do not have this issue.  Below is the last situation that happened.  Any assistance offered would be greatly appreciated.

Tried to print pages of a PDF document. Print settings – print actual size (it was an 11X17 PDF), pick paper size by original, automatic portrait/landscape, but every page came out like a postage stamp.  Also tried to print a 5-page PDF (same settings, but 12X18), where the first page of each set came out fine but the rest came out postage stamps.
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Question by:regsamp
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Expert Comment

by:roylong
ID: 37726809
what printer are you using? do you have updated drivers?
do you have shrink to page or similar set in the print preferences?
What is your page setup showing?
Windows or Mac?
Do you have 11 x 17 paper in the printer?
What about 12 x 18?
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Author Comment

by:regsamp
ID: 37726840
It is a Minolta 652 and do not have shrink to page set.  Page setup showing the desired output.  Windows 7 systems on the two that it is happening.  We have 11 x 17 and 12 x 18 in the printer.
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Expert Comment

by:roylong
ID: 37726972
are you using the PCL driver or the PS (postscript) driver?
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Expert Comment

by:roylong
ID: 37726985
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Author Comment

by:regsamp
ID: 37727083
The issue happens on PS and the PCL driver.  Other people with the same drivers and same version are not having any issue.
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Expert Comment

by:roylong
ID: 37727441
are your windows 7 machines all set up using a standard image?  Same fonts, same PCL and PS driver versions?

Are they connecting direct or through a print server? If print server does the driver version on server match the version on client?

Are the problem machines on same network as working ones?

is the source of the PDFs the same for all problem files?

Do you have a second printer to test, which verifies the issue is client and that particular printer?

have you made sure all features for the printer are configured in the preferences for that printer? (e.g. all trays configured correctly for correct paper sizes in the settings for that printer on the client?)

lots of questions I know - trying to eliminate all possibilities :/
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Author Comment

by:regsamp
ID: 37728807
Yes and yes they are connecting through the same print server.  Yes it matches up on the client.  There is only one network so yes.  The source is not the same.  Tried on multiple printers and the problem does reoccur.  Yes, all the sizes and settings are correct.
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Accepted Solution

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regsamp earned 0 total points
ID: 37729595
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Expert Comment

by:cantoris
ID: 37731405
If you're stuck, try using the Adobe option to "Print As Image".  The option is then remembered per-printer on that PC.

I had a different issue (characters being printed one ASCII code ahead) fixed by telling users to wait for the document to finish printing before closing Adobe Reader.  Might be worth a try.
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Author Comment

by:regsamp
ID: 37738092
I will try that if the problem reoccurs cantoris but I think the options in that forum I posted fixed it.  Thank you.
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Author Closing Comment

by:regsamp
ID: 37760263
The forum that I found on the issue had some steps that seems to be working over the last few days.
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