Solved

PDFs not printing correctly for multiple pages

Posted on 2012-03-15
11
1,720 Views
Last Modified: 2012-03-24
We have two users who when printing multiple PDF pages the first page will come out fine but the rest will look like a postage stamp.  The output is reduced in size and in a corner on the pages.  We have multiple users with the same version of Adobe and do not have this issue.  Below is the last situation that happened.  Any assistance offered would be greatly appreciated.

Tried to print pages of a PDF document. Print settings – print actual size (it was an 11X17 PDF), pick paper size by original, automatic portrait/landscape, but every page came out like a postage stamp.  Also tried to print a 5-page PDF (same settings, but 12X18), where the first page of each set came out fine but the rest came out postage stamps.
0
Comment
Question by:regsamp
  • 6
  • 4
11 Comments
 
LVL 15

Expert Comment

by:roylong
Comment Utility
what printer are you using? do you have updated drivers?
do you have shrink to page or similar set in the print preferences?
What is your page setup showing?
Windows or Mac?
Do you have 11 x 17 paper in the printer?
What about 12 x 18?
0
 

Author Comment

by:regsamp
Comment Utility
It is a Minolta 652 and do not have shrink to page set.  Page setup showing the desired output.  Windows 7 systems on the two that it is happening.  We have 11 x 17 and 12 x 18 in the printer.
0
 
LVL 15

Expert Comment

by:roylong
Comment Utility
are you using the PCL driver or the PS (postscript) driver?
0
 
LVL 15

Expert Comment

by:roylong
Comment Utility
0
 

Author Comment

by:regsamp
Comment Utility
The issue happens on PS and the PCL driver.  Other people with the same drivers and same version are not having any issue.
0
Why You Should Analyze Threat Actor TTPs

After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

 
LVL 15

Expert Comment

by:roylong
Comment Utility
are your windows 7 machines all set up using a standard image?  Same fonts, same PCL and PS driver versions?

Are they connecting direct or through a print server? If print server does the driver version on server match the version on client?

Are the problem machines on same network as working ones?

is the source of the PDFs the same for all problem files?

Do you have a second printer to test, which verifies the issue is client and that particular printer?

have you made sure all features for the printer are configured in the preferences for that printer? (e.g. all trays configured correctly for correct paper sizes in the settings for that printer on the client?)

lots of questions I know - trying to eliminate all possibilities :/
0
 

Author Comment

by:regsamp
Comment Utility
Yes and yes they are connecting through the same print server.  Yes it matches up on the client.  There is only one network so yes.  The source is not the same.  Tried on multiple printers and the problem does reoccur.  Yes, all the sizes and settings are correct.
0
 

Accepted Solution

by:
regsamp earned 0 total points
Comment Utility
0
 
LVL 16

Expert Comment

by:cantoris
Comment Utility
If you're stuck, try using the Adobe option to "Print As Image".  The option is then remembered per-printer on that PC.

I had a different issue (characters being printed one ASCII code ahead) fixed by telling users to wait for the document to finish printing before closing Adobe Reader.  Might be worth a try.
0
 

Author Comment

by:regsamp
Comment Utility
I will try that if the problem reoccurs cantoris but I think the options in that forum I posted fixed it.  Thank you.
0
 

Author Closing Comment

by:regsamp
Comment Utility
The forum that I found on the issue had some steps that seems to be working over the last few days.
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Inserting page numbers in Portable Document Files not only enhances manageability but also makes them look professional. With numbered pages, the file appears more organized and it becomes easier to search for a particular page. The size and the vol…
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup". After a while, you have entered a loop for Auto repair which does not fix anything and you will be in a  panic as all your work w…
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.
In this fifth video of the Xpdf series, we discuss and demonstrate the PDFdetach utility, which is able to list and, more importantly, extract attachments that are embedded in PDF files. It does this via a command line interface, making it suitable …

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now