Solved

Blackberry - unable to start Mail Store Service with error code:5406

Posted on 2012-03-15
12
3,311 Views
Last Modified: 2012-03-26
Environment-
Windows SBS 2008
Exchange Server 2007 - Version 08.01.0436
BES Express 5.0.3(Bundle 12)
-------------------------------------------------------------------------------
- Blackberry Mail store service failed to start with error code: 5406.
- Unable to Edit Mapi Profile from blackberry Server Configuration.
- Also observed that Blackberry Messaging Agent is getting crashed with error code:0

- Observed the below in the MAST logs,
Failed to read 001e6602 reg value from the BlackBerry MAPI profile.

help appriciate.
0
Comment
Question by:doertalk
12 Comments
 
LVL 10

Expert Comment

by:Thorrsson
ID: 37727057
Probably best to re-create the MAPI profile

Check this out
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10285

There is a known issue with BES and SBS and some missing registry entries.... check this out too
http://support.opt3.com/KB/a47/installing-bes-express-on-sbs-may-not-create-correct.aspx
0
 
LVL 7

Author Comment

by:doertalk
ID: 37727150
I tried to re-create the MAPI profile using the KB10285 but when I Click on Edit MAPI Profile under blackberry Server Configuration then I get this,
---------------------------
BESProfile
----------- ----------------
MAPIInitialize (80004005)
---------------------------
Ok
----------------------------

---------------------------
BlackBerry Server Configuration
---------------------------
The MAPI subsystem cannot be correctly initialized and used. Please make sure MAPI is installed and configured properly.
---------------------------
OK
---------------------------
0
 
LVL 7

Author Comment

by:doertalk
ID: 37727160
I even tried the other link but I did not find that key under dca and later I found this.
http://supportforums.blackberry.com/t5/BlackBerry-Professional-Software/Another-001e6602-thread/td-p/488274

But now I have deleted the profiles by following the KB10285 and unfortunately I dint take the backup registry.
So,no profiles at present.
0
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LVL 10

Expert Comment

by:Thorrsson
ID: 37727183
So was this set up ever working or is this a new install?
Are you logged into the server as the BesAdmin account (or the non administrator account that was used to install BES)
0
 
LVL 7

Author Comment

by:doertalk
ID: 37727303
Yes this was working fine till 2012/03/07.
The only changed happened on the server on that day was Hotfix 158028 Symantic backup was installed.
But I am not sure if this caused the issue.
Yes,logged in under BESAdmin account.
0
 
LVL 10

Expert Comment

by:Thorrsson
ID: 37727363
So you no longer have any mapi profiles on the server?
Does exchange work? Can you get into the emc?
0
 
LVL 7

Author Comment

by:doertalk
ID: 37727402
Yes Exchange works with out any issues.
No MAPI profiles on the server.
0
 
LVL 10

Expert Comment

by:Thorrsson
ID: 37727486
You can try creating a new mapi profile and then edit the mapi profile for bes
http://blogs.technet.com/b/sbs/archive/2008/04/28/where-is-outlook-mail-setup-in-control-panel.aspx
0
 
LVL 2

Expert Comment

by:NimeshPanchal
ID: 37728273
0
 
LVL 14

Expert Comment

by:Mike Sullivan
ID: 37728640
Hi Doertalk,

Firstly, remove the existing Exchange MAPI Client and CDO Tools. Download the latest version from here: http://www.microsoft.com/download/en/details.aspx?id=1004 and install it instead.

Next, open the BlackBerry Server configuration tool and click on the Edit MAPI profile button under the BlackBerry Server tab. If you put in the BESAdmin account name and the Exchange server, when you click to Check Name, the system should verify the details for you. If it fails at this point then there is an underlying issue that needs to be resolved first.

Let me know how you get on.

Mike
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LVL 7

Accepted Solution

by:
doertalk earned 0 total points
ID: 37730965
@ Thorrsson
I am not able to create a new mapi profile as it gives the same error all the time.

@ NimeshPanchal.
Tried that but no luck.. Unable to EDIT MAPI Profile with MAPIInitialize (80004005)

@ MikeTheRelic
I did download the Mapi and CDO 1.2.1 but still facing the same issue.
------------------------------------------------------------------------

For this,
Failed to read 001e6602 reg value from the BlackBerry MAPI profile,I found the below KB,which asks for re-installation.
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB19074

Coz the Messaging Agent was crashed for almost 15days now.So,we are planing to go head with the re-installation.
Will update you soon.

Thank you experts for spending your valuable time.
0
 
LVL 7

Author Closing Comment

by:doertalk
ID: 37764989
The issue resolved after uninstalling and reinstalling the BES server.
0

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