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Mail Bounce

Posted on 2012-03-15
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I am confused about this one?

A user from from a company in the past has email this user and had no problem.
He is now in England and this is what he gets:


-- Session Transcript ---
Thu 2012-03-15 17:37:54: Parsing message <xxxxxxxxxxxxxxxxxxxxxxxx\pd25000015074.msg>
Thu 2012-03-15 17:37:54: *  From: whit@acme.org
Thu 2012-03-15 17:37:54: *  To: Andy.Parks.org.uk
Thu 2012-03-15 17:37:54: *  Subject: Scotland
Thu 2012-03-15 17:37:54: *  Size (bytes): 37735
Thu 2012-03-15 17:37:54: *  Message-ID: <CC-4DFD-46BE-9EF8-8A566777A@Acme.org>
Thu 2012-03-15 17:37:54: Attempting SMTP connection to [Parks.org.uk]
Thu 2012-03-15 17:37:54: Resolving MX records for [Parks.org.uk] (DNS Server: 10.2.1.55)...
Thu 2012-03-15 17:37:54: *  The name server reports that it is having technical problems
Thu 2012-03-15 17:37:54: Attempting SMTP connection to [Parks.org.uk:25]
Thu 2012-03-15 17:37:54: Resolving A record for [Parks.org.uk] (DNS Server: 10.2.1.55)...
Thu 2012-03-15 17:37:54: *  The name server reports that it is having technical problems
--- End Transcript ---

I know Comcast blocks port 25 so this is  confusing. Usually  this user  connects Via the company vpn and emails from his computer which is set to smtp port 587

If he emails by way of the Vpn-he connects to his own server which should be port smtp 587- why does it say: Attempting SMTP connection to [Parks.org.uk:25 ?
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Question by:winservertech
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mwochnick earned 500 total points
ID: 37727649
If I'm understanding your question correctly - you have a user who used to VPN into a network to connect a mail client to the server on port 587 and now the person has moved to England and is attempting to do the same thing, but it appears that the email is using port 25 and the wrong server.  

My guess, based on the evidence, is that the email client is not correctly configured to point at the server on your network.   Its actually configured to point at parks.org.uk:25.  The user might have a second account configured to use that configuration
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Author Comment

by:winservertech
ID: 37727770
He is just visiting on business and when he left
Everything worked fine from the US, now he is in a hotel
Connected to the server in the us by VPN but he gets the parks.org.uk :25
If he is connected to the us server by VPN why does MDaemon say that?
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LVL 12

Expert Comment

by:mwochnick
ID: 37727825
What I'm saying is that either 1. he is not on the VPN and thinks he is - can he get to an internal website with his browser? or 2 he is connected to the VPN but his mail client is trying to connect to parks.org.uk:25 because it is configured to do so. - you might try setting up a webex meeting with him and trouble shoot that way.

Basically what I'm saying is that if logs say that he is trying to connect to parks.org.uk then that is what the client is configured to do and something got reconfigured from when he left the US and tried to connect from the UK.

Is there some kind of automatic configuration script that could be running?
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Author Comment

by:winservertech
ID: 37826264
No there wasn't any auto script running. So far it has not happened again.
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