Can't open attachments in Windows 7

Hello everyone,

I've got an odd one here.  In one of our public usage computer labs, we have 6 PC's.  3 have Windows XP and 3 have Windows 7 x86.  All of the computers have Deep Freeze on them.

For some reason, on any of the Win7 systems, whenever you try to open an email attachment, it gives the error "Windows cannot complete the extraction.  The destination file could not be created"  However, the XP systems work just fine.

For the life of me, I can't figure out why.  Hoping someone has some insight.

Thanks in advance!
James FryEnterprise Solutions ArchitectAsked:
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dougstechConnect With a Mentor Commented:
It is most likely either a directory permission issue, or a UAC issue. Try turning off UAC and see if it works.
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ded9Commented:
Run memory diagnostic test.

Try opening attachments in clean boot mode.

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.

If able to open attachments in clean boot then enable five startup items and services at a time to find the faulty software.



Ded9
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Raymond PengSystems EngineerCommented:
Star, run, %temp%
 Clear the temp files and folders.
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TymetwisterCommented:
Run an sfc/ scannow from a command line and make sure it's not due to a corrupt system file.
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James FryEnterprise Solutions ArchitectAuthor Commented:
It was in fact the UAC, thanks!
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