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Problems Detecting a Printer in Windows Server 2008

Posted on 2012-03-16
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Last Modified: 2012-03-19
Heyas,

I have an issue I haven't encountered before essentially I am trying to add new printer to windows server 2008 and the server is unable to detect it.

Things checks so far:

IP Address statically assigned to Printer = yes
Can Ping the IP Address = yes
Address is reserved in DHCP = yes

Point to Note: An error occured whilst trying to delete the IP Address I assigned to the printer the DHCP section I was doing in the process of troubleshooting the problem. When I checked the logs I found they haven't updated since 12:00AM but logging is enabled on those DHCP servers I guess thats a sub question.

Anyway if anyone has any ideas of how to troubleshoot please let me know.

Thank you.
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Question by:Zack
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Author Comment

by:Zack
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Correction the DHCP log is updating it's just not showing any errors.
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by:Alan_White
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Can you telnet to port 9100 on the printer from the server?

Is the 2008 firewall turned on?

Can you add the printer directly from a workstation?

Are there any server and printer on the same subnet/are there any firewall/access control lists betweent them?

Obvious question, have you restarted the printer?
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Author Comment

by:Zack
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I have checked the firewall all good

I can telnet to the port 9100 no problems

I can add the printer directly from a workstation

There is nothing else other than a scanner on the same subnet
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by:Alan_White
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Try just adding the port, which may fail to identify but should let your add it anyway.

Then add the printer and tell it to use this port.

Inidently, what type of printer are you trying to add?  Does it have a driver installer exe?
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by:Zack
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Hi Alan,

How do you add just a port in windows server 2008?

Thank you.
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Alan_White earned 500 total points
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Use the Printer Management Console from administrative tools.

http://www.techrepublic.com/blog/datacenter/use-the-print-management-console-for-windows-server-2008-print-server/455

As you can see in the picture of the above link, under the print server you have printers, ports, drivers and forms.  you can click on Ports and then use the console to add a port.
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Author Closing Comment

by:Zack
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Thanks for the tips alan, I worked out what the problem was the DHCP service wasn't assigning IP Addresses correctly restarted the service and all was well.
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