I have 2 fields that looks for username, the gets the email address and phone number from user's person document.
Creator_Email: @NameLookup([NoUpdate]; @UserName; "OfficePhoneNumber")
Creator_Ext: @NameLookup([NoUpdate]; @UserName; "OfficePhoneNumber")
The problem is there is one user reported that the extension did not pull out. It came out blank.
1. I have checked on the person document and the phone number is there
2. the email address pull out correctly, but when I tested changing the first letter of first and last name to lower case (ie. Test.User@domain.com to email@example.com), the field that pulls the email address still show up with Upper case.
3. I have tried to take the user.id and test it on a different PC and the problem persists.
Any idea why this happens? I know there are 2 address books set up in the company and that is not ideal but I have checked the 2 address books and make sure all the needed information are there.